Director, IT Partnerships

New York University•New York, NY

23h

About The Position

The Director, IT Partnerships will enhance the alignment of IT delivery to the strategic goals of NYU leadership. This role will direct the work to create, enhance, and sustain value-driven relationships between NYU IT and the academic and business units it serves in a model that supports individual efforts embedded in other organizations and establishes the necessary components to scale this capability to all NYU schools and units. Reporting to the Associate Vice President for Global Service Management and User Success, this strategic leader will be responsible for building and nurturing strong, value-driven partnerships between NYU IT and the university's schools and administrative units. The Director will manage a small team and will transition NYU IT from a transactional service provider to a trusted strategic partner and enabler of business success. This role is pivotal in ensuring that IT services are directly aligned with institutional goals, fostering trust, and driving innovation across the university and global services. The Director of IT Partnerships is accountable for implementing and supporting a relationship management framework that extends across NYU IT and enables a change in organizational culture to align IT services to business value. This function will work to align closely with how relationships are managed across the University via the Provost’s office. This involves working closely with IT Service Owners and other staff who manage relationships with stakeholders. The Director will not only lead their own team of BRMs but also guide and support other NYU IT staff in adopting a strategic, relationship-oriented approach, ensuring that the entire NYU IT organization presents a unified front, maximizes value for our partners, and builds greater trust in our services. Partner with leaders within the IT environment across NYU’s global campuses to collaborate and ensure meaningful results from strategic initiatives. Develop and share best practices for stakeholder engagement and communication. Create tools and processes to ensure a consistent approach to relationship management across all IT services. Facilitate regular meetings and workshops to align on business priorities and ensure service offerings meet partner needs. Act as a central point of escalation for complex relationship issues that may impact multiple service areas.

Requirements

Bachelor's Degree in Business Administration, Information Technology, or a related field.
7+ years of experience in a senior relationship management, account management, or IT leadership role.
Demonstrated experience in successfully building and managing a Business Relationship Management (BRM) function.
Proven track record of building and maintaining strong relationships with senior-level business stakeholders.
Experience leading and managing a team of professionals, providing guidance and fostering a collaborative environment.
Demonstrable experience in portfolio management, strategic planning, and demand shaping within a large organization.
Ability to develop and execute a strategic vision for the BRM function.
Sharp intellect and can see the big picture and envision all of the connection points between the dots, even when they may not exist yet.
Exceptional interpersonal and communication skills to build trust and influence stakeholders at all levels.
Proven ability to lead, mentor, and motivate a team to achieve strategic goals.
Ability to understand and manage one's own emotions, and to perceive and influence the emotions of others, particularly in challenging situations (Emotional Intelligence).
Excellent verbal and written communication skills, with the ability to translate complex technical concepts into business-friendly language.
Strong capability for public speaking and formal presentations in front of large audiences and/or high-level executives.
Strong analytical and problem-solving skills, with the ability to identify opportunities and challenges and develop effective solutions.
Skill in negotiating priorities and resources to ensure alignment with business needs.
The ability to think quickly on your feet, pivot, adapt, and influence.
Deep understanding of organizational operations and strategic goals, with the ability to align IT initiatives with business value (Business Acumen).

Nice To Haves

Master's Degree in a relevant field.
Experience working in a higher education or similarly complex, decentralized environment.
BRM certification (e.g., BRMP, CBRM) is highly desirable.

Responsibilities

Enhance the alignment of IT delivery to the strategic goals of NYU leadership.
Direct the work to create, enhance, and sustain value-driven relationships between NYU IT and the academic and business units it serves.
Establish the necessary components to scale IT partnership capabilities to all NYU schools and units.
Build and nurture strong, value-driven partnerships between NYU IT and the university's schools and administrative units.
Manage a small team.
Transition NYU IT from a transactional service provider to a trusted strategic partner and enabler of business success.
Ensure that IT services are directly aligned with institutional goals, fostering trust, and driving innovation across the university and global services.
Implement and support a relationship management framework that extends across NYU IT.
Enable a change in organizational culture to align IT services to business value.
Work closely with IT Service Owners and other staff who manage relationships with stakeholders.
Lead their own team of BRMs.
Guide and support other NYU IT staff in adopting a strategic, relationship-oriented approach.
Ensure that the entire NYU IT organization presents a unified front, maximizes value for partners, and builds greater trust in services.
Partner with leaders within the IT environment across NYU’s global campuses to collaborate and ensure meaningful results from strategic initiatives.
Develop and share best practices for stakeholder engagement and communication.
Create tools and processes to ensure a consistent approach to relationship management across all IT services.
Facilitate regular meetings and workshops to align on business priorities and ensure service offerings meet partner needs.
Act as a central point of escalation for complex relationship issues that may impact multiple service areas.