Director, IT Infrastructure & Operations
About The Position
We are seeking a highly accountable and execution-focused Director, IT Infrastructure & Operations to lead the strategy, stability, and modernization of our global infrastructure environment at Fossil Group. In this role, you will oversee the performance, resiliency, and scalability of a complex hybrid ecosystem spanning Google Cloud Platform (GCP) and multiple on-premise data centers worldwide. Operating within a managed services model, this leader will oversee a global team of Service Delivery Managers and manage a strategic Managed Service Provider (MSP) responsible for infrastructure operations across networking, platform engineering, and database services. The ideal candidate is a strong operator with deep technical understanding, capable of driving global standardization, modernizing legacy environments, and improving visibility into operational risk.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
- 10+ years of progressive IT experience including Director-level leadership or equivalent Senior Manager experience
- Proven experience managing global hybrid infrastructure environments spanning cloud and on-premise platforms
- Strong experience managing large Managed Service Provider (MSP) relationships
- Demonstrated success leading global teams across multiple regions and time zones
- Deep understanding of enterprise infrastructure technologies including GCP, Windows, Linux, AIX, Cisco, Meraki, SQL Server, and DB2
- Strong operational leadership skills with a focus on accountability, resiliency, and execution
- Experience supporting large-scale global retail, corporate, and supply chain environments
- Strong understanding of AI-driven operations, automation, or advanced operational analytics
- Strong communicator capable of translating technical challenges into business impact
- Skilled in influencing outcomes within a matrixed, MSP-driven operating model
Nice To Haves
- ITIL certification or strong familiarity with ITIL practices
- Experience with observability and monitoring platforms such as LogicMonitor
- Experience with enterprise asset management platforms such as Flexera
Responsibilities
- Define and execute the global infrastructure strategy across GCP and on-premise data centers
- Lead and develop a distributed team of Service Delivery Managers across the Americas, EMEA, and APAC
- Drive modernization of legacy platforms including Windows, Linux, AIX, SQL Server, and DB2 environments
- Standardize global operational processes, procedures, and service delivery expectations
- Own the strategic relationship with a global MSP responsible for infrastructure operations and support
- Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
- Ensure high levels of system availability, disaster recovery readiness, and site resiliency
- Enhance visibility into infrastructure health and operational risk through monitoring and asset management platforms such as LogicMonitor and Flexera
- Partner closely with Cybersecurity to align infrastructure operations with enterprise security standards and risk mitigation strategies
- Provide clear roadmaps and recommendations for reducing technical debt and improving operational maturity
- Leverage AI-driven operations, automation, and operational analytics to improve infrastructure efficiency and resiliency
Benefits
- Comprehensive Benefits: Includes health and well-being services
- Retirement Planning: 401(k) match and educational resources
- Paid Parental Leave & Return to Work Program
- Generous Paid Time Off
- Tuition Reimbursement
- Employee Discounts on Fossil merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Director
