IT Operations Director

Montana State Fund • Helena, MT

8h

About The Position

Montana State Fund (MSF) is seeking a skilled and mission‑driven IT Operations Director to lead the reliable, secure, and efficient delivery of the technology services our employees rely on every day. Reporting to the Chief Information Officer and serving as a member of the IT Department leadership team, the IT Operations Director ensures that the systems, tools, and infrastructure supporting MSF’s work are dependable, stable, and optimized for performance.

This role guides the teams responsible for infrastructure health, service quality, incident response, and customer support. Blending strategic leadership with hands‑on operational oversight, the position promotes transparency, continuous improvement, and strong partnerships with internal business units. Through this work, the role ensures that the technology powering MSF is resilient, cost‑effective, and consistently aligned with organizational needs.

Requirements

• Skilled and mission-driven IT Operations Director
• Ability to lead the reliable, secure, and efficient delivery of technology services
• Ensure systems, tools, and infrastructure are dependable, stable, and optimized for performance
• Guide teams responsible for infrastructure health, service quality, incident response, and customer support
• Blend strategic leadership with hands-on operational oversight
• Promote transparency, continuous improvement, and strong partnerships with internal business units
• Ensure technology is resilient, cost-effective, and aligned with organizational needs
• Operational discipline
• Clear communication
• Ability to build strong, reliable teams

Responsibilities

• Provide strategic leadership and direction for IT Operations, ensuring reliable, secure, and efficient infrastructure, systems, help desk, and technology services that align with MSF business objectives.
• Lead and develop a high-performing, customer-focused IT Operations team. Foster a collaborative and innovative environment where team members are passionate about supporting MSF’s mission and delivering excellent service to policyholders and injured workers.
• Partner collaboratively with business leaders, executives, vendors, and cross-functional IT teams to deliver technology solutions, manage critical incidents, drive operational excellence, and support strategic initiatives and projects.
• Oversee IT Operations governance and administration, including service delivery metrics, operational planning, budgets, vendor management, infrastructure lifecycle management, and continuous process improvement to ensure consistent, cost-effective service delivery.
• Manage vendor relationships and budgets effectively to optimize service quality, control costs, and ensure that technology investments support MSF’s strategic and operational objectives.
• Foster strong relationships with stakeholders across all levels of the organization, leveraging outstanding communication and leadership to drive collaborative initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed