Director, Investor Relations & Operations

Faropoint•Hoboken, NJ

2d•$125,000 - $175,000

About The Position

The Director of Investor Relations & Operations owns the investor experience after commitment, including onboarding, capital calls, statements, tax and legal obligations, and the fund administrator relationship. This role provides the department’s first senior investor operations lead in the US and is accountable for meeting expanding investor and vehicle obligations on time and without error. The department is building a platform to raise $2 billion annually and service 50 institutional limited partners and 750 high-net-worth investors. Planned 2027 fundraising includes a Core+ strategy, a value-add Fund V, and additional separately managed accounts and co-investments. The Director will establish and scale investor operations across these vehicles and investor types, and help design and adopt the department’s investor platform. Faropoint is a vertically integrated industrial real estate investment manager focused on last-mile, small-bay warehouses across 16 US markets. Founded in 2012 and headquartered in Hoboken, New Jersey, the SEC-registered investment adviser has more than 120 professionals across 10 US offices and Israel. Invesco Real Estate acquired a minority position in Faropoint in 2023. The Firm’s investors include public pension funds, sovereign wealth funds, insurance companies, and wealth platforms in the US, Canada, Europe, Israel, and Asia.

Requirements

6–10 years of experience in fund operations, investor relations operations, or fund administration at a private equity or real estate investment manager, or at a fund administrator serving one.
Direct ownership of capital calls, distributions, and capital account statements for closed-end funds; working knowledge of waterfalls and equalization.
Experience with institutional LPs, including US public pension funds, and with LPAs, subscription documents, and side letters.
Fluency in investor tax and regulatory documentation, including K-1s, W-8 and W-9 forms, FATCA, CRS, KYC, and AML.
Experience managing a fund administrator and coordinating across Finance, Legal, Tax, and fundraising teams.
Advanced Excel skills; Salesforce or a comparable CRM; and investor portal experience.
Precise, organized, and calm under deadlines, with clear writing to investors and internal teams.
Bachelor’s degree in finance, accounting, or a related field.
Candidates must be authorized to work in the US without visa sponsorship.

Nice To Haves

CPA or CFA.
Real estate fund experience.

Responsibilities

Own the capital call and distribution cycle across all vehicles, from sources and uses through notices, funding, and reconciliation, in coordination with Fund Finance and the fund administrator.
Prepare and review sources and uses for closings, acquisitions, and capital calls.
Coordinate fund openings, subsequent closings, equalization, and finder agreements with Capital Development, Legal, and Finance.
Manage onboarding for new commitments, including subscription documents, KYC and AML, accreditation, and W-9, W-8, FATCA, and CRS tax forms.
Move investor onboarding to a fully electronic process, with clear handoffs from Capital Development at commitment.
Track and deliver LPA and side letter obligations for every investor, including reporting rights, MFN elections, and notice requirements.
Coordinate K-1 delivery, withholding, and investor tax inquiries with the Director of Tax and outside advisors.
Partner with Legal & Compliance on investor-facing regulatory requirements and audit requests.
Manage the fund administrator relationship, including service levels, review of capital account statements, and escalations.
Deliver investor statements and quarterly reporting on schedule with Fund Finance and the Product Strategy & Research team.
Respond to investor operational requests and support operational due diligence reviews with Product.
Set investor operations standards, controls, and process documentation for the department.
Own re-up and investor satisfaction targets for the existing LP base: above 100% re-up for institutions and above 85% for high-net-worth investors.
Help design and adopt the department’s investor platform in 2027, connecting Salesforce or the CRM, the investor portal, and document and knowledge systems.