Director, Investor Relations & Operations

Faropoint•Hoboken, NJ

About The Position

Faropoint is hiring a Director of Investor Relations & Operations to own the investor experience after commitment, including onboarding, capital calls, statements, tax and legal obligations, and the fund administrator relationship. This is the department’s first senior investor operations lead in the US. The department is building its platform to raise $2 billion annually and service 50 institutional limited partners and 750 high-net-worth investors. Planned 2027 fundraising includes a Core+ strategy, a value-add Fund V, additional separately managed accounts, and co-investments. The role is accountable for meeting the resulting closing, side-letter, capital-call, and reporting obligations accurately and on time. The Director will lead investor operations across vehicles, coordinate with internal teams and external advisors, manage the fund administrator, establish operational standards and controls, and help design and implement the department’s investor platform. The role is based with a small, senior team in Hoboken and offers direct access to the CEO, CFO, and Global Head of Capital Development. Candidates must be authorized to work in the US without sponsorship; visa sponsorship is not available.

Requirements

6–10 years of experience in fund operations, investor relations operations, or fund administration at a private equity or real estate investment manager, or at a fund administrator serving one.
Direct ownership of capital calls, distributions, and capital account statements for closed-end funds; working knowledge of waterfalls and equalization.
Experience with institutional LPs, including US public pension funds, and with LPAs, subscription documents, and side letters.
Fluency in investor tax and regulatory documentation, including K-1s, W-8 and W-9 forms, FATCA, CRS, and KYC and AML.
Experience managing a fund administrator and coordinating across Finance, Legal, Tax, and fundraising teams.
Advanced Excel skills; Salesforce or a comparable CRM; and investor portal experience.
Precise and organized, calm under deadlines, and able to write clearly to investors and internal teams.
Bachelor’s degree in finance, accounting, or a related field.
Authorization to work in the US without visa sponsorship.

Nice To Haves

CPA or CFA.
Real estate fund experience.

Responsibilities

Own the capital call and distribution cycle across all vehicles, coordinating sources and uses, notices, funding, and reconciliation with Fund Finance and the fund administrator.
Prepare and review sources and uses for closings, acquisitions, and capital calls.
Coordinate fund openings, subsequent closings, equalization, and finder agreements with Capital Development, Legal, and Finance.
Manage onboarding for new commitments, including subscription documents, KYC and AML, accreditation, and tax forms such as W-9, W-8, FATCA, and CRS.
Move investor onboarding to a fully electronic process and establish clear handoffs from Capital Development at commitment.
Track and deliver LPA and side letter obligations for each investor, including reporting rights, MFN elections, and notice requirements.
Coordinate K-1 delivery, withholding, and investor tax inquiries with the Director of Tax and outside advisors.
Partner with Legal & Compliance on investor-facing regulatory requirements and audit requests.
Manage the fund administrator relationship, including service levels, review of capital account statements, and escalations.
Deliver investor statements and quarterly reporting on schedule with Fund Finance and Product Strategy & Research.
Respond to investor operational requests and support operational due diligence reviews with Product.
Set investor operations standards, controls, and process documentation for the department.
Own re-up and investor satisfaction targets for the existing LP base: above 100% re-up for institutions and above 85% for high-net-worth investors.
Help design and adopt the department’s investor platform in 2027, connecting Salesforce, the investor portal, and document and knowledge systems.