Director, Integration Strategy

MealSuite•Cambridge, ON

4d•$150,000 - $180,000•Onsite

About The Position

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. MealSuite’s integration ecosystem is a defining competitive advantage. As we deepen our presence across long-term care, assisted living, and acute care, the data connections that link MealSuite to EMRs, dietary platforms, and third-party providers have become central to customer value, clinical outcomes, and revenue growth. The Director, Integration Services is a senior leadership role at the intersection of technical delivery, cross-functional strategy, and go-to-market execution. Reporting to the VP, Customer Experience, this leader will own MealSuite’s integration practice end-to-end, leading a team, partnering closely with Engineering and technical delivery teams, and serving as the connective tissue between Revenue, CX, and the broader technology organization. This role is designed with forward vision: as MealSuite’s integration footprint evolves, this Director is positioned to grow into broader strategic ownership within CX.

Requirements

7+ years of experience in Integration Management, Technical Program Management, Solutions Engineering, or Professional Services
5+ years of people management with a proven track record of developing technical or cross-functional teams
3+ years working with Mirth Connect or similar integration engines, including upgrades, configuration, and performance tuning
3+ years monitoring integration platforms and data flows for SLA compliance
3+ years serving as a bridge between Engineering and business-facing teams, translating requirements in both directions with credibility
3+ years owning or contributing to integration GTM strategy including messaging, enablement, or partner positioning
Strong working knowledge of integration platforms such as Mirth Connect
Working EMR knowledge and familiarity with healthcare integration standards (HL7, FHIR, X12)
Experience implementing and enforcing data security protocols: encryption, access controls, and audit documentation
Knowledge of API platform operations
Collaborative leader who builds team culture and communicates complex technical concepts clearly to non-technical stakeholders
Proactive, ownership-driven problem-solver who anticipates risks and follows through on commitments
Security-minded with a strong focus on compliance and data protection

Nice To Haves

Experience configuring and managing VPN connections and SFTP/API operations for secure data exchange
Familiarity with observability tooling (Datadog), incident response platforms (PagerDuty), and job scheduling/orchestration (Airflow, NiFi)
Experience with cloud networking and security (Azure or AWS) and infrastructure as code (Terraform, Ansible)
Scripting experience in Python or Bash for automation
Knowledge of compliance frameworks: HIPAA, SOC 2, and audit documentation

Responsibilities

Lead, coach, and grow a team of Integration Specialists and a Program Manager, setting clear expectations, development goals, and performance standards
Build team capacity to handle an expanding integration portfolio across LTC, assisted living, and acute care environments
Foster a culture of technical excellence, accountability, and customer-centricity within the Integrations team
Establish career development pathways and succession planning for team members
Own MealSuite’s integrations go-to-market strategy, including market positioning, messaging frameworks, and sales enablement
Serve as the primary integrations subject matter expert in prospect conversations, RFP responses, industry events, and partner discussions
Develop integration-specific collateral — solution sheets, competitive comparisons, and objection-handling guides — in collaboration with Marketing and Sales
Partner with Revenue leadership to embed integration strategy into sales plays, partner programs, and expansion motions
Leverage AI in messaging and tooling to support the GTM motion
Bridge Engineering, CX (Support, Implementation, CSM, CX Ops), and Revenue teams to ensure alignment across the integration lifecycle
Maintain visibility into the full integration pipeline, proactively surfacing risks or gaps to relevant stakeholders
Contribute integration-specific insight to key customer QBRs, strategic account reviews, and executive conversations
Translate integration feedback from CX and field teams into actionable inputs for the product and engineering roadmap
Serve as the primary business-side liaison to Engineering, ensuring integration priorities are clearly defined, resourced, and executed
Translate customer and market requirements into structured technical briefs, scoping documents, and acceptance criteria
Facilitate regular cross-functional syncs between Integrations, Engineering, and CX to review pipelines, resolve blockers, and align on delivery timelines
Represent the customer and field perspective in technical design discussions, ensuring solutions are implementation-ready and supportable post-launch
Partner with Engineering to evaluate AI tooling that accelerates integration delivery and data health monitoring
Oversee end-to-end delivery of new EMR partnerships and data provider integrations across all MealSuite segments
Manage relationships with integration partners — including EMR vendors, HL7/API partners, and third-party data providers — ensuring commitments are met on both sides
Define and maintain documentation standards: technical specifications, onboarding guides, testing protocols, and go-live checklists
Monitor integration health across the installed base and proactively address issues before escalation, leveraging AI-assisted monitoring where possible
Establish standards and governance models for how integrations are scoped, contracted, tested, launched, and supported at scale
Build and maintain an integration knowledge base for internal teams covering supported integrations, partner capabilities, known limitations, and escalation paths
Develop enablement programs for Implementation, CSM, and Sales teams to improve integration literacy across the organization
Track the competitive and regulatory landscape (HL7 v2, FHIR, etc.) and ensure MealSuite stays ahead of market shifts
Champion an AI-forward approach to integration delivery, evaluating how AI can elevate velocity and operational effectiveness
Evaluate the MIRTH system and research alternatives (0–6 months)
Assess the current SFTP system and recommend alternatives (0–6 months)
Help implement and maintain integration monitoring infrastructure (0–6 months)