Director, Information Technology

Ivy Hospitality - Corporate Office•Indianapolis, IN

13d•$95,000 - $110,000•Hybrid

About The Position

Ivy Hospitality is seeking a Director of Information Technology to own the company’s technology strategy across its Midwest hotels and support office. The Director will set the technology vision, build the roadmap, and lead the systems, vendors, and security practices that support hotel operations and the support office. This is a high-impact role focused on aligning technology with business goals, growth plans, and the needs of both technical and non-technical teams. The role is based in Indianapolis, Indiana, and reports to the Chief of Staff. It is hybrid, with three days in the office and two days remote. Regional travel to hotel properties may be required. The pay range is $95,000–$110,000. The Director will oversee Microsoft 365, cybersecurity, PCI DSS compliance, hotel technology infrastructure, vendor relationships, and technology transitions for new and departing properties. The position also leads IT staff and external resources, establishes disaster recovery and business continuity practices, and communicates priorities, risks, project status, and outcomes to executive leadership. Benefits include medical, dental, and vision coverage; flexible spending and health savings accounts; a 401(k) match; an annual bonus; life and disability insurance; additional insurance plans; pet insurance; and holiday and paid time off. Background check and drug screening are required. Ivy Hospitality is an equal opportunity employer and participates in E-Verify.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 7 years of progressive IT experience, including at least 3 years in an IT leadership role.
Advanced, hands-on Microsoft 365 administration experience, including Entra ID, Intune, Exchange Online, SharePoint, Teams, and Microsoft security and compliance tools.
Proven experience leading a cybersecurity program and maintaining PCI DSS compliance.
Strong knowledge of networking, infrastructure, endpoint management, and cloud environments.
Ability to interface with technical and non-technical audiences, from frontline associates to executive leadership.
A sense of urgency, sharp attention to detail, and proven ability to anticipate conflicts and resolve them quickly.
Excellent communication, collaboration, interpersonal, and negotiation skills.
Sound judgment and ability to make important decisions under pressure.
Friendly, approachable, and service-minded.
Ability to travel regionally to hotel properties as needed.

Nice To Haves

Experience supporting multi-site operations; hospitality industry experience is strongly preferred.
Relevant certifications such as Microsoft, CISSP, CISM, CompTIA Security+, or similar.

Responsibilities

Develop and lead the organization’s IT strategy, multi-year roadmap, and annual technology budget, aligning investments with business goals and growth plans.
Serve as the organization’s Microsoft 365 owner and administrator, overseeing Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related security and compliance tools.
Lead the company-wide cybersecurity program, including policies, risk assessments, incident response, endpoint protection, access management, and security awareness training.
Own PCI DSS compliance across all properties and the support office, working with operations and accounting to maintain secure payment environments.
Direct technology vendor and managed service provider relationships, including selection, contract negotiation, performance management, integration, and billing oversight.
Lead technology onboarding for new hotels and transitions for departing properties, ensuring systems, networks, and data are set up or transferred securely and on schedule.
Oversee hotel technology infrastructure, including property management and point-of-sale systems, networks, guest Wi-Fi, and brand-mandated technology standards.
Establish disaster recovery and business continuity plans and ensure they are tested and current.
Partner with leaders across business units to understand needs, translate them into practical technology solutions, and measure results.
Communicate technology priorities, project status, risks, and outcomes to the executive team.
Build, mentor, and lead IT staff and external resources, fostering service, accountability, and continuous improvement.