Director IT - Production Support, Public Health Applications
About The Position
This position is open to U.S. Citizens and permanent residents. This onsite role requires the selected candidate to work from an HHS office in Austin, Texas. The Information Technology (IT) Director of Lab and Infectious Disease reports to the Director of IT Public Health Applications. This position leads the IT organization supporting system such as the National Electronic Disease Surveillance System, State Immunization Tracking System, HIV Programs, and a variety of other systems relating to infectious disease. The scope includes the full range of software development lifecycle activities, including Operational Management, project management, contract management and some budget management. The team is comprised of about 35 staff supporting a dozen +applications. This position performs management activities including providing direction and guidance to IT managers, team members, establishing priorities, and driving the execution of strategic and tactical roadmaps established by IT and program leadership. This position also oversees the day-to-day operations of staff to ensure the uninterrupted delivery of IT systems and services. The successful candidate should be able to work with minimal supervision. This position has significant opportunity for initiative and independent judgment. This position plans, assigns, and supervises the work of others.
Requirements
- 8+ years of progressive experience in software application development, support and operations is required.
- Graduation from college or university with major coursework in computer science, Information systems, Business Administration or a related field is generally preferred. Experience and education may be substituted for one another on a year for year basis.
Nice To Haves
- 5+ years in a leadership or senior management role is preferred.
- Strong background in application development, maintenance, production support, and service-level management and experience in developing product roadmaps and technology roadmaps is preferred.
- PMP, ITIL, AWS/Azure or similar certifications are preferred but are not needed.
- Knowledge of government sector processes and practices preferred.
Responsibilities
- Directs application support and production operations to ensure system stability, timely resolution of incidents and service requests, and effective collaboration with business partners.
- Establishes operational policies, procedures, service levels, and performance metrics to support compliance, customer service, and continuous improvement.
- Plans, assigns, and supervises staff; provides coaching and development; and manages performance to achieve organizational objectives.
- Directs the full software development lifecycle, including planning, design, development, deployment, and enhancement, to ensure applications are secure, reliable, scalable, and maintainable.
- Establishes standards and processes for modernization, technical debt management, quality, cybersecurity, testing, and release management; leverages modern technologies and architectures (e.g., cloud, APIs, microservices, Robotic Processes, AI technology, Agents and tools) to modernize legacy systems.
- Leads staff and oversees project delivery to ensure alignment with business priorities and compliance with applicable project delivery, procurement, and contracting requirements.
- Oversee contract and vendor management activities that support application development and maintenance to ensure service quality, contractual compliance, and operational effectiveness.
- Participates in vendor selection and oversees software tool evaluation, procurement, and contract administration.
- Monitors vendor performance and implements corrective actions and continuous improvement strategies to enhance service delivery and cost efficiency.
- Leads and develops a high-performing team by providing direction, coaching, mentoring, and professional development opportunities.
- Plans, assigns, and oversees staff work to ensure priorities are executed effectively and aligned with organizational goals.
- Communicates performance expectations, supports accountability and continuous improvement, and strengthens staff capability to resolve issues and deliver quality results.
- Reviews team budgets and contracts to identify, recommend, and implement opportunities for cost avoidance and cost savings.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- a defined benefit pension plan
- generous time off benefits
- numerous opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
