Director II Carelon Account Management - CEO Maryland Market

Elevance Health•Hanover, MD

33d•$165,144 - $247,716•Hybrid

About The Position

The Director II Carelon Account Management for the Maryland Market directs account management activities for a complex, high-profile state Behavioral Health Administrative Services Organization (ASO) contract. The position owns the plan P&L, serves as the executive relationship leader for the client, and drives strategic development of contract expansion, renewal, and value-added solutions. It requires a deep understanding of behavioral health market drivers, Medicaid regulatory changes, and client priorities to support operational excellence, contract performance, long-term client satisfaction, and annual retention and revenue goals. The role provides executive leadership and strategic direction for a complex state Medicaid behavioral health account, with responsibility for financial performance, operational excellence, contractual compliance, and profitability standards. It serves as the executive face of the client relationship, partnering with state leadership, clinical stakeholders, and internal matrix partners to meet contractual commitments, exceed SLAs, and achieve customer satisfaction goals. The Director collaborates with leaders across clinical, operations, network, quality, finance, grievances and appeals, marketing, and product teams to drive accountability, execute strategic initiatives, identify expansion opportunities, and develop behavioral health solutions responsive to client and regulatory needs. The position also leads and develops direct reports and influences a matrixed leadership team. This hybrid role requires associates to work in-office three days per week; the ideal candidate resides in Maryland, though alternate locations within commuting distance of an office may be considered.

Requirements

Bachelor's degree (BA/BS) and a minimum of 8 years of professional or leadership experience, or an equivalent combination of education and experience.
Ability to work in-office three days per week; candidates must be within reasonable commuting distance of an office unless an accommodation is granted.

Nice To Haves

Extensive experience leading complex Medicaid behavioral health programs, Behavioral Health ASO contracts, managed care organizations, or public sector healthcare programs, including executive client ownership.
Demonstrated success managing executive-level relationships with state Medicaid agencies, behavioral health authorities, public sector clients, or government stakeholders as the primary client executive.
Experience leading highly matrixed organizations by influencing cross-functional leaders across clinical, operations, network management, quality, finance, and shared services without direct reporting authority.
Strong financial acumen, including experience owning or influencing P&L performance, forecasting, budget management, contract financial performance, and delivery against operational KPIs, SLAs, and performance guarantees.
Demonstrated ability to identify, develop, and execute contract expansion, regulatory-driven solutions, and strategic growth opportunities that increase client value and revenue while maintaining customer satisfaction.
Exceptional executive presence, communication, organizational, and change leadership skills, including the ability to build trusted relationships, lead through ambiguity, drive accountability, and represent the organization with state agencies, provider organizations, and community stakeholders.

Responsibilities

Provide executive leadership and strategic direction for a complex state Medicaid behavioral health account, ensuring financial performance, operational excellence, contractual compliance, and profitability.
Serve as the executive face of the client relationship, partnering with state leadership, clinical stakeholders, and internal matrix partners to meet contractual commitments, exceed service level agreements, and achieve customer satisfaction goals.
Collaborate with clinical, operations, network, quality, finance, grievances and appeals, marketing, and product leaders to drive accountability and execute strategic initiatives.
Identify contract expansion opportunities and develop behavioral health solutions that address evolving client and regulatory needs.
Lead, hire, train, coach, counsel, develop, motivate, and evaluate direct reports.
Influence a highly matrixed leadership team to foster accountability, collaboration, operational excellence, continuous improvement, and successful execution of strategic and client objectives.
Drive strategic development of contract expansion, renewal, and value-added solutions.
Support achievement of annual retention and revenue goals.