Director, Identity and Access Management Capabilities

The Salvation Army Canada and Bermuda Territory • Toronto, ON

28d • $135,102 - $202,653

About The Position

Position Purpose: We are seeking a strategic and visionary Director of Identity & Access Management (IAM) to lead the enterprise-wide identity ecosystem, including Identity Governance & Administration (IGA), Customer Identity & Access Management (CIAM), and Multi-Factor Authentication (MFA). This role will oversee the implementation and optimization of IAM capabilities across 1,200+ sites and hybrid cloud environments, leveraging One Identity’s full solution suite.

Requirements

• Bachelor’s degree in Computer Science or equivalent combination of education and experience.
• 10+ years of IAM experience, including large-scale implementations of Microsoft Entra/AD and One Identity platforms.
• Extensive experience as an IAM solution/technical architect in complex enterprise environments.
• Strong expertise in cloud-based platforms like Microsoft, Workday, Snowflake, M365, Salesforce, and SaaS identity integrations.
• Proven track record with One Identity tools (Manager, Safeguard, Starling, Active Roles).
• Deep knowledge of IAM protocols and standards (SAML, OAuth2, OIDC, SCIM, LDAP, RBAC, ABAC).
• Experience leading digital transformation initiatives involving IAM solutions.
• Exceptional communication and presentation skills, with the ability to engage both technical and executive audiences.
• Strong relationship-building and influencing abilities, with a talent for aligning enterprise and business goals.
• Expertise in IAM architecture, cloud solution design, and integration with CRM and data systems.
• Self-driven, strategic thinker with a business partnership mindset and a results-oriented approach.

Nice To Haves

• Certifications such as One Identity Certified Professional/Architect, CIAM, CISSP are considered assets.

Responsibilities

• Develop and lead the enterprise IAM strategy aligned with security, compliance, and digital transformation goals.
• Champion Zero Trust access models and modernize identity services across hybrid environments (e.g., Azure AD, M365, Salesforce, Workday).
• Serve as product owner for One Identity’s full suite (Manager, Safeguard, Starling Connect, Active Roles, Password Manager).
• Oversee Identity Governance & Administration (IGA) including automated provisioning, deprovisioning, RBAC, and access certification.
• Manage Customer Identity & Access Management (CIAM) to ensure secure, user-friendly access for external stakeholders.
• Ensure seamless integration of IAM solutions with enterprise systems like HRIS, LMS, EDW, DAM, Finance, and Intranet.
• Provide architectural leadership by creating and maintaining IAM blueprints and aligning solutions with business needs.
• Define and enforce IAM governance frameworks, policies, and standards for identity lifecycle and privileged access.
• Collaborate with Audit, Risk, and Privacy teams to ensure compliance with ISO 27001, NIST, SOC 2, and PIPEDA.
• Review and approve IAM-related technical designs and ensure alignment with enterprise architecture standards.
• Promote IAM adoption and capability building across the organization through education, communication, and strategic influence.
• Monitor performance and security of IAM systems and ensure timely delivery of projects within scope and budget.

Benefits

• Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.
• Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
• We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director