Identity and Access Management Analyst

American Credit Acceptance • Spartanburg, SC

2d • Onsite

About The Position

This position assists ACA Human Resources, Management and End-Users as an Access Administrator to online tools and third party application access. Activities require interaction with ACA staff and third party support teams to diagnose and resolve access problems. The position utilizes one-on-one consultancy to end users and ACA IT staff. The position’s responsibilities require excellent communication and problem solving skills.

Requirements

• Experience with customers in a technical support capacity
• Ability to demonstrate computer usage and knowledge of Microsoft Windows
• Must be a team player with the strong ability to multi-task and work in a deadline driven environment
• Detail oriented and strongly effective analytical skills
• The ability to quickly assess problems and find workable solutions
• Excellent interpersonal, written and verbal communication skill

Nice To Haves

• Associates Degree in Networking or related certifications or 2yr related work experience preferred.

Responsibilities

• Serve as the end-user (customer) facing component of the Information Security department.
• Responsible for creating new associate profiles upon hire date
• Assists in access removal of terminated and/ or resigning associate’s user profiles within established standards and guidelines
• Must be able to communicate clearly and effectively with management to assist and resolve associate access issues that may affect daily job responsibilities
• Ask questions to determine the nature of an issue and walk end-users (customers) through problem solving strategies
• Assists in configuration and ongoing usability of skip site tools and user profiles within established standards and guidelines
• Gain feedback and follow-up with customers to ensure issues have been resolved
• Respond to queries either in person or over the phone being accountable to a hotline system.
• Respond to ticket queries for end-users (customers) seeking assistance.
• Provide technical assistance and support for incoming queries and issues related to third party access credentials
• Use and manage a ticketing system
• Assists in maintaining a secure computing environment within established compliance standards and guidelines
• Must be able to multitask while working between new hire and existing user requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree