Director - Human Resources

Ute Mountain Casino Hotel•Towaoc, CO

5d•Onsite

About The Position

The Director – Human Resources provides strategic leadership for all human resources functions at Ute Mountain Casino Hotel, ensuring workforce strategies, organizational culture, and people initiatives support operational, financial, and long-term business objectives. The position oversees talent acquisition, employee relations, compensation and benefits, organizational development, compliance, training, policy administration, and workforce planning, and advises executive leadership on complex personnel and organizational matters. As a member of the Executive Team, the Director collaborates across departments to strengthen leadership, improve organizational performance, and foster accountability, engagement, and continuous improvement. The Director also provides operational oversight of the Wardrobe and PBX departments, supporting high-quality service for employees and guests. The role includes advising the General Manager and other directors; planning for current and future workforce needs, succession, and tribal employment; managing complex employee relations matters; shaping organizational culture; maintaining compliant HR policies and programs; and overseeing HR, PBX, and Wardrobe budgets. The Director monitors HR metrics, prepares monthly reports for the WDC Board of Directors, and provides leadership, mentoring, and performance management for the HR, Wardrobe, and PBX teams. The Director oversees an HR department led by an HR Manager and a team of six, along with Wardrobe and PBX departments each led by a supervisor and small team.

Requirements

Must be at least 21 years old to obtain a UMUGC Key License.
Must pass UMUGC and CG background investigations; no financial crimes or other felonies.
High school diploma or GED required.
At least six years of progressive human resources or related experience required.
At least three years of leadership experience required.
Education, experience, and certifications must demonstrate the knowledge, skills, and abilities needed to meet the role’s key accountabilities.
A combination of education and experience may be considered.

Nice To Haves

Undergraduate or graduate degree in human resources, psychology, business, administration, or a related field.
Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification.
SHRM-CP or SHRM-SCP certification.
Tribal gaming experience.

Responsibilities

Provide strategic leadership across Human Resources and align HR strategies with the casino’s goals and objectives.
Advise the General Manager and other directors on HR, people, and organizational strategy.
Develop workforce planning strategies, forecast talent needs, plan succession, and manage workforce tribal employment efforts.
Oversee complex employee relations matters and ensure resolutions align with organizational values and legal requirements.
Promote employee engagement, continuous improvement, and a positive organizational culture.
Develop, implement, maintain, and reinforce HR policies, including the employee handbook, and support risk management efforts.
Ensure HR practices comply with applicable employment laws, tribal governance, and tribal and state gaming standards.
Oversee HR functions and programs, including workers’ compensation, 401(k) benefits, health and supplementary insurance, recruiting, and training.
Use sound ethical judgment to assess the organizational and community impact of HR policies and personnel decisions.
Oversee HR, PBX, and Wardrobe budgets and allocate resources efficiently.
Monitor, analyze, and report HR metrics, and use data-driven insights to make strategic recommendations to the General Manager.
Prepare and deliver monthly reports to the WDC Board of Directors.
Lead and oversee Wardrobe and PBX operations to ensure efficiency and alignment with casino service standards.
Collaborate with senior leaders to align HR initiatives with business strategy and advise on people-related issues.
Supervise and coordinate the HR department and provide leadership to Wardrobe and PBX teams.
Mentor and develop staff, conduct performance evaluations, foster collaboration, and address personnel issues within the departments.