Director, Human Resources

KREWE•New Orleans, LA

46d•Onsite

About The Position

We are currently searching for a Director of Human Resources to lead, maintain, and develop the core HR infrastructure that supports our growing organization, including HR operations, payroll and benefits, employee relations, compliance, performance management, and the employee lifecycle. The Director will serve as a key partner to leaders across the business, ensuring KREWE has the processes, policies, and systems needed to scale. In addition, the Director will maintain relationships with KREWE’s external vendors, including insurance administrators and our HRIS. This role will also serve as the primary People partner to our InPerson (retail) organization, advising leaders on organizational and employee matters, and ensuring a consistent employee experience across our growing store fleet. As KREWE continues to evolve its People function, this individual will play a meaningful role in building more sophisticated HR practices while remaining highly hands-on in their execution. The ideal candidate combines strong HR judgment and operational rigor with the ability to navigate a fast-moving, entrepreneurial environment. This role is based in our New Orleans Headquarters 5 days a week.

Requirements

10+ years of progressive Human Resources experience within a multi-state organization, ideally within a growing consumer, retail, or similarly fast-paced organization
Direct experience managing multistate payroll and benefits administration
Strong working knowledge of federal and state employment laws and HR best practices
Experience supporting hourly and salaried employee populations across multiple jurisdictions
Demonstrated experience operating as an HR business partner and advising senior leaders on employee and organizational matters
Strong experience with employee relations, performance management, and HR compliance
Experience owning or administering an HRIS; Rippling experience strongly preferred
Strong judgment and ability to independently navigate complex or sensitive employee situations
Highly organized and detail-oriented, with the ability to move comfortably between strategic priorities and hands-on execution
Excellent written and verbal communication skills and the ability to build credibility across all levels of an organization
High level of discretion when handling confidential and sensitive information

Nice To Haves

Bachelor's degree preferred
Master’s degree, SHRM-CP, SHRM-SCP, PHR, or SPHR certification a plus

Responsibilities

Own HR operations across the employee lifecycle, including onboarding, payroll, benefits, employee relations, leaves, compliance, and offboarding
Lead payroll and benefits administration across KREWE's multistate workforce, ensuring accuracy, timeliness, and compliance
Serve as the primary owner and subject matter expert for KREWE's HRIS, maintaining data integrity and continuously improving systems and workflows
Serve as a trusted HR business partner to leaders, providing guidance on performance, employee relations, organizational changes, and other people matters
Lead HR partnership for KREWE's InPerson retail organization, supporting field leadership across employee relations, talent, performance, and workforce needs
Manage complex and sensitive employee relations matters, including investigations, performance concerns, corrective action, and separations
Evolve KREWE's performance management, talent development, compensation, and employee engagement practices
Develop, implement, and maintain HR policies, procedures, and programs that support KREWE's continued growth while ensuring compliance across jurisdictions
Own relationships with key external People vendors, including benefits partners, HRIS/payroll providers, and other HR partners