Director, Human Resources

Ziply Fiber

6d•$139,400 - $190,000•Remote

About The Position

The Director of Human Resources sets the vision and strategy for HR Operations and leads execution and continuous improvement, making it easy for employees and leaders to work with Ziply Fiber HR. As a senior member of the HR leadership team, the Director leads a multidisciplinary HR team and owns the HR operating model, total rewards, HR business partner support, employee relations, and compliance across a growing multistate footprint. The role leads HR Operations and team development; oversees HR administration, service delivery, HRIS, technology, workforce data and analytics, and employee-lifecycle processes; and identifies responsible uses of AI and automation. It oversees benefits and compensation strategy and administration, including salary structures, benchmarking, incentive programs, health and welfare and retirement plans, vendors, enrollment, costs, and budgets. The Director advises executives and business leaders, oversees HR business partner support and employee relations, and ensures employment-law compliance across current and future states. The role also drives people and culture initiatives, including career development, leadership training, and performance management, and promotes cross-department collaboration and consistent communication. The position is remote. The work involves extensive computer use and is described as primarily in a modern office setting. Physical demands may include prolonged sitting, standing, walking, bending, or stooping, occasional lifting or moving of up to 25 pounds, and specified vision requirements.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
10+ years of progressive HR experience, including HR operations, HR business partner, or equivalent roles.
5+ years of senior management experience leading managers and multidisciplinary teams in a similar industry or profession.
5+ years of experience overseeing benefits and compensation programs, including plan administration, vendor management, and budget oversight.
Working knowledge of federal, state, and local employment laws and regulations, including experience supporting multistate compliance.
Experience overseeing employee relations, including workplace investigations and conflict resolution.
Exceptional judgment, decision-making, executive presence, coaching, strategic thinking, project management, and change management skills.
Analytical capabilities and ability to use workforce data to provide data-driven recommendations.
Problem-solving ability and follow-up skills to resolve problems.
Ability to maintain the highest level of confidentiality.
Strong Microsoft Office skills, including advanced Excel skills, and experience with HRIS and analytics platforms.
Proven ability to lead in a fast-paced environment and meet or exceed deadlines.
Strong verbal and written communication, including ability to influence and present to executives, along with attention to detail and organizational skills.
Ability to work independently and apply sound judgment and reasoning to complex situations.
Ability to lead through change and adjust to changing priorities and schedules.
Commitment to excellent customer service and building a service-oriented HR team.
Must be currently authorized to work in the United States for any employer; sponsorship is not available.
Must complete a pre-employment background check; pre-employment drug screening may also be required.

Nice To Haves

PHR/SPHR or SHRM-CP/SHRM-SCP certification.
Experience in a union environment, including labor relations and administration of collective bargaining agreements.
Experience with mergers and acquisitions integration.
Master’s degree in Human Resources, Business Administration, or a related field.
Certified Compensation Professional (CCP) or Certified Employee Benefits Specialist (CEBS) certification.
Experience implementing HRIS, AI, or automation tools to streamline HR processes and improve service delivery.
Experience in telecommunications or a growing multistate organization.

Responsibilities

Lead HR Operations, setting strategy and priorities in alignment with company and department goals.
Lead a multidisciplinary HR team spanning operations, business partnering, and employee relations.
Coach, mentor, and develop team members and build a collaborative, high-performing culture with leadership depth and succession.
Own the HR operating model, including HR administration, service delivery, HRIS and technology, workforce data and analytics, and employee-lifecycle process standards.
Identify and adopt AI and automation tools responsibly to improve HR efficiency and service delivery.
Oversee benefits and compensation strategy and administration, including salary structures, market benchmarking, incentive and bonus programs, health and welfare and retirement plans, vendor and broker management, open enrollment, and cost and budget management.
Partner with and advise executives and business leaders, providing data-driven recommendations to improve employee satisfaction, retention, and sustained employee growth.
Oversee HR business partner support and employee relations, including investigations and conflict resolution.
Ensure compliance with federal, state, and local employment laws across current and future states.
Drive people and culture initiatives, including career development, management and leadership training, and performance management, and measure their impact.
Foster cross-department collaboration and consistent communication of initiatives, policies, and current events.
Perform other duties as required to support the business and evolving organization.