Director, HR Systems, Operations & AI Enablement

Hasbro • Boston, MA

21d • $195,600 - $313,000

About The Position

Hasbro and Wizards of the Coast are seeking a leader to oversee workforce management systems and HR operations. The role serves as a trusted advisor to HR leadership, centers of excellence, and business partners, translating business goals into system capabilities and services. The Director helps clarify requests, communicate sequencing, effort, and trade-offs, and advance AI-enabled, automation-first ways of working.

The role oversees the HR systems portfolio, including SAP SuccessFactors, Greenhouse, related applications, and integrations with Finance, IT, and external providers. It builds a multi-year technology roadmap with HR and IT leadership, manages intake and prioritization, and guides projects from requirements through configuration, testing, cutover, and adoption while maintaining platforms in production.

The Director leads HR operations and service delivery, including employee lifecycle transaction processing, records quality controls, operational measures, service tiers, routing, and a governed intake channel for employee questions. The role also owns HR data protection, access and configuration governance, privacy and regional compliance coordination, and audit support. It sets the HR technology AI strategy and oversees process redesign, automation use-case intake, and measurement of adoption, efficiency, quality, and employee experience.

The Director reports to the Vice President of HR Planning, Analytics & Technology. They lead senior business systems analysts, an HR operations manager and specialist group, and an outsourced administration partner. The role includes team development, resourcing, capacity and budget planning, and management of implementation and application-management partner relationships.

Requirements

• At least 8 years of experience across HR systems and HR operations.
• At least 5 years of people-management experience, including leading through a first-line manager.
• Experience leading a multi-application systems portfolio alongside a service delivery team, including its tier model, case management, and service measures.
• Expertise in HR processes across the employee lifecycle and experience delivering globally where requirements vary by region.
• Hands-on SAP SuccessFactors depth to specify requirements, evaluate configuration, and work with an implementation partner.
• Strong familiarity with Employee Central and at least two other SuccessFactors modules.
• Experience with HR data security and access models.
• Experience leading third-party implementation or managed-service partners to agreed service levels.
• Experience managing project delivery alongside production support.
• Ability to influence senior leaders across HR, IT, and Finance using plain language.

Nice To Haves

• Experience applying AI in an HR setting, with appropriate guardrails for employee data.
• Familiarity with agentic AI, enterprise AI platforms, intelligent automation, or conversational assistants such as Microsoft Copilot.
• Background spanning people analytics as well as systems.
• SAP SuccessFactors certification in one or more modules.
• Experience with a platform migration or systems harmonization.
• Experience building governance models, technology intake processes, vendor assessments, or innovation pipelines.

Responsibilities

• Oversee the HR systems estate, including SuccessFactors, Greenhouse, related applications, and integrations with Finance, IT, and external providers.
• Build a multi-year HR technology roadmap with HR leadership and IT, and manage intake and prioritization practices.
• Guide systems projects through requirements, configuration, testing, cutover, and adoption, and maintain platforms in production.
• Manage employee lifecycle transaction processing and quality controls for accurate employee records.
• Define and publish operational service measures, including first-contact resolution and self-service adoption.
• Develop the HR service framework and service tiers, including self-service, first-contact support, specialist handling, and routing.
• Operate a governed intake channel for employee questions and determine what should stop, be automated, or move to the administration partner.
• Own protection of HR data and governance standards for configuration, workflows, integrations, and security.
• Work with People Analytics and enterprise analytics on the data platform and its source systems.
• Build the HR security and access model, including role-based permissions, field-level restrictions, access certification, and segregation of duties.
• Coordinate data privacy and regional obligations with Legal and Information Security, and serve as the HR contact for internal and external audits.
• Set the HR technology AI strategy, with responsible adoption grounded in governance, data readiness, privacy, and human oversight.
• Redesign fragmented processes and oversee a single pipeline for internal use cases and emerging HR technology.
• Report automation outcomes in adoption, efficiency, quality, and experience.
• Lead business systems analysts and an operations specialist group through a first-line manager; plan resourcing, capacity, and budget across both.
• Develop team capability in consultation, requirements, and configuration, and manage relationships with outsourced administration and application-management partners.

Benefits

• Benefits and programs may include health and wellness, time off to recharge, financial well-being, life and family support, volunteer and community initiatives, learning and development, and exclusive perks.
• Employees may be eligible for annual and long-term incentives, depending on role, location, and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed