Director, HR Systems, Operations & AI Enablement

Hasbro • Boston, MA

21d

About The Position

Hasbro and Wizards of the Coast are seeking a leader to oversee workforce management systems and HR operations and to advance AI-enabled, automation-first ways of working. The role serves as a trusted advisor to HR leadership, centers of excellence, and business partners, translating business goals into system capabilities and service delivery while clarifying priorities, effort, sequencing, and trade-offs.

The Director oversees an HR systems estate that includes SuccessFactors, Greenhouse, related applications, and integrations with Finance, IT, and external providers. In partnership with HR leadership and IT, the role develops a multi-year technology roadmap and manages intake and delivery from requirements through configuration, testing, cutover, and adoption, as well as ongoing platform service.

The role leads employee lifecycle transaction processing and quality controls, defines operational measures, and develops a tiered service framework spanning self-service, first-contact support, and specialist handling. It governs employee-question intake and determines what work should stop, be automated, or move to the administration partner.

The Director is responsible for HR data protection, access, and governance standards for configuration, workflows, integrations, and security. The role collaborates with People Analytics, enterprise analytics, Legal, and Information Security on data platforms, privacy, regional obligations, and audits. It also sets the HR technology AI strategy, ensuring responsible adoption through governance, data readiness, privacy, and human oversight, and tracks automation outcomes.

The Director leads senior business systems analysts, an HR operations manager and specialist group, and outsourced administration and application management partners. The role plans resourcing, capacity, and budget, develops team capability, and manages partner relationships.

Requirements

• At least 8 years of experience across HR systems and HR operations.
• At least 5 years of people-management experience, including leading through a first-line manager.
• Experience leading a multi-application systems portfolio alongside a service delivery team, including its tier model, case management, and service measures.
• Expertise in HR processes throughout the employee lifecycle and experience delivering globally in environments with varying regional requirements.
• Hands-on depth in SAP SuccessFactors to specify requirements, evaluate configuration, and work with an implementation partner.
• Strong familiarity with Employee Central and at least two other SuccessFactors modules.
• Experience with security and access models for HR data.
• Experience leading third-party implementation or managed-service partners to agreed service levels.
• Experience managing project delivery alongside production support.
• Ability to influence senior leaders across HR, IT, and Finance using plain language.

Nice To Haves

• Experience applying AI in an HR setting with appropriate safeguards for employee data.
• Familiarity with agentic AI, enterprise AI platforms, intelligent automation, or conversational assistants such as Microsoft Copilot.
• Background spanning people analytics as well as systems.
• SAP SuccessFactors certification in one or more modules.
• Experience with a platform migration or systems harmonization.
• Experience building governance models, technology intake processes, vendor assessments, or innovation pipelines.

Responsibilities

• Oversee HR systems, including SuccessFactors, Greenhouse, related applications, and integrations with Finance, IT, and external providers.
• Develop a multi-year HR technology roadmap with HR leadership and IT, and manage technology intake and prioritization.
• Guide systems projects through requirements, configuration, testing, cutover, and adoption, and oversee ongoing platform service.
• Manage employee lifecycle transaction processing and the quality controls that maintain accurate records.
• Define and publish operational service measures, including first-contact resolution and self-service adoption.
• Develop a tiered HR service framework and routing across self-service, first-contact support, and specialist handling.
• Govern a single intake channel for employee questions and determine what work should stop, be automated, or be transferred to the administration partner.
• Establish HR data protection, access, and governance standards for configuration, workflows, integrations, and security.
• Build the HR security and access model, including role-based permissions, field-level restrictions, access certification, and segregation of duties.
• Work with People Analytics and enterprise analytics on the data platform and its source systems.
• Coordinate with Legal and Information Security on data privacy and regional obligations, and serve as the HR contact for internal and external audits.
• Set the HR technology AI strategy, with responsible adoption grounded in governance, data readiness, privacy, and human oversight.
• Redesign fragmented processes and manage a pipeline for internal use cases and emerging HR technology.
• Report automation outcomes in adoption, efficiency, quality, and experience.
• Lead and develop business systems analysts and an operations specialist group led by a first-line manager.
• Plan resourcing, capacity, and budget across systems and operations teams.
• Develop team capability in consultation, requirements, and configuration.
• Manage relationships with outsourced administration and application management partners.

Benefits

• Health and wellness programs
• Time off to recharge
• Financial well-being programs
• Life and family support
• Volunteer and community initiatives
• Learning and development
• Exclusive perks
• Employees may be eligible for annual and long-term incentives, depending on role, location, and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed