Director, HR Service Delivery & People Operations

KeHE Distributors, LLC•Naperville, IL

6d•Onsite

About The Position

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Requirements

Skill in designing and implementing tiered HR service delivery models (self-service, shared services, specialized support) that balance efficiency with employee experience.
Deep knowledge of end-to-end payroll administration, multi-jurisdictional compliance, and specialized pay structures (e.g., variable pay, driver/transportation pay).
Proficiency with HRIS platforms (e.g., Workday, SAP SuccessFactors, ADP) and ability to ensure data integrity, reporting accuracy, and privacy compliance.
Ability to identify inefficiencies, redesign workflows, and apply continuous improvement frameworks to reduce cycle times and manual redundancies.
Skill in leading large-scale functional integrations (e.g., unifying HR Shared Services and Payroll) and guiding teams through structural change.
Strong understanding of employment law, wage and hour regulations, and compliance requirements across multiple jurisdictions.
Ability to lead, coach, and develop a multi-functional HR operations team, fostering accountability and consultative service delivery.
Skill in setting departmental goals, defining key performance indicators, and using data to drive accountability and continuous improvement.
Ability to build trusted relationships with business unit leaders, managers, and employees, providing strategic HR guidance that aligns with business needs.
Ability to plan, execute, and oversee complex, cross-functional HR initiatives (e.g., system integrations, service model rollouts) on time and within scope.
Bachelor’s degree in HR, Business, or a related field.
10+ years of progressive experience in HR Operations, Shared Services
Strong proficiency with major HRIS platforms (e.g., Workday, Dayforce, Service Now) and experience driving system implementations or large-scale optimizations.
Demonstrated success in leading large, multi-functional teams and managing organizational change.
Deep knowledge of payroll administration, multi-state tax regulations, and the integration of specialized pay structures (e.g., driver pay, incentive payouts).

Nice To Haves

MBA or HR certification (SHRM-SCP/SPHR) is a strong plus.

Responsibilities

Oversees a team that provides consultative guidance to managers and employees on benefits, compensation, payroll, organizational development, workforce/succession planning, training, and performance management.
Ensures policies applied across business units, divisions, or profit centers comply with organizational policies and procedures.
Leads the unification of HR Shared Services and Payroll into a cohesive HR Operations function.
Defines and implements a tiered service model balancing automated self-service with high-touch support for complex inquiries.
Redesigns end-to-end HR workflows to reduce cycle times, eliminate manual redundancies, and improve scalability.
Oversees end-to-end payroll administration, ensuring accuracy, timely delivery, and regulatory compliance across all jurisdictions.
Manages integration of complex payroll streams (e.g., Transportation and Driver Pay) into the central payroll function.
Maintains HRIS data integrity, ensuring quality reporting, analytics, auditing, and privacy compliance.
Other duties and projects as assigned.