Director, HR Operations

FINRA•Rockville, MD

3d•$131,100 - $305,000•Hybrid

About The Position

FINRA (Financial Industry Regulatory Authority) is a not-for-profit organization dedicated to investor protection and market integrity. As Director of Human Resources (Head of HR Operations), you'll be at the forefront of transforming how we deliver HR services across FINRA. This high-visibility role puts you in direct partnership with Vice President-level and higher leaders, positioning you as both a trusted advisor and a strategic innovator. You'll lead a talented team of HR professionals while overseeing critical operations spanning HR Shared Services, the HR Program Management Office, vendor relationships, and business continuity planning. This isn't just about managing day-to-day operations—it's about reimagining how HR drives business value through strategic program design, data-driven insights, and operational excellence.

Requirements

Bachelor's degree
Minimum of 10 years of relevant HR experience
Demonstrated experience managing people and leading cross-functional teams, programs, and initiatives
In-depth project management expertise
Strong quantitative and qualitative analytical skills with proven ability to leverage data for decision-making
Track record of successfully collaborating with and influencing Vice President-level executives and above
Excellent written and oral communication skills
Effective presentation capabilities

Nice To Haves

Advanced degree (e.g., MBA, Master's in HR) or relevant professional certification (e.g., SHRM-SCP, SPHR)
Experience in the financial services or regulated industry
Background in HR transformation or shared services implementation

Responsibilities

Serve as a premiere subject matter expert, providing expert-level counsel to senior business leaders on HR strategies that align with organizational goals
Design and execute major programs across HR Centers of Excellence, ensuring alignment with business priorities and regulatory compliance
Present insights and recommendations to senior leadership that shape organization-wide decisions
Streamline HR operations and ensure exceptional service delivery while maintaining compliance with regulatory requirements
Develop and implement operational policies, procedures, and governance frameworks including work intake and service level standards
Oversee HR Shared Services operations and the HR Program Management Office
Manage vendor contracts, licenses, and purchase orders for People Solutions
Develop and maintain comprehensive business continuity plans to ensure HR services remain operational during disruptions
Leverage systems, technology, and data analytics to drive efficiency, productivity, and simplified employee experiences
Stay ahead of industry trends and assess alternative approaches to elevate the HR function
Lead cross-functional teams and initiatives that transform policies, practices, and programs
Coach, develop, and inspire your team to build organizational capability and ensure service excellence
Manage operational budgets efficiently, optimizing company resources
Build and strengthen relationships at all levels across the organization

Benefits

health, dental and vision insurance
basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal
401(k) plan with company match
FINRA-funded retirement contribution
tuition reimbursement
commuter benefits
adoption assistance
backup family care
surrogacy benefits
employee assistance
wellness programs
15 days of paid time off
5 personal days
9 sick days
two volunteer service days
military leave
jury duty leave
bereavement leave
voting and election official leave
care of a family member leave
childbirth and parental leave
nine paid holidays