HR Director, Venue Operations

Pinnacle Live•Dallas, TX

5d•Hybrid

About The Position

This is a rare opportunity to own HR for one of the most dynamic, fast-scaling platforms in live events, building the people strategy for nearly 900 venue-based team members across almost 200 partner hotels and resorts. As the senior HR business leader for Venue Operations, you will partner directly with the COO and SVP leadership, shaping how we staff, develop, and retain the frontline talent that delivers a premium experience at every property we touch. You will own employee relations, workforce planning, compliance, and retention for a distributed, shift-based workforce, and you will coach the operators who lead it. This is a hybrid leadership position based in the United States, with a preference for candidates located in Dallas, Texas. The role requires approximately 30-40% travel to Pinnacle Live venues, corporate meetings, industry events, and leadership gatherings.

Requirements

Bachelor's degree in Human Resources, Business, or a related field; or an equivalent combination of education and directly related professional experience.
Ten (10) or more years of progressive HR experience, including multi-site or multi-location responsibility.
Experience serving as the senior HR partner to executive-level leaders at the C-suite or SVP level.
Experience leading HR for a distributed, multi-location business of 800 or more employees.
Experience supporting an hourly, shift-based, or event-driven frontline workforce.
Direct experience conducting and documenting workplace investigations, including complaints involving harassment and discrimination.
Working knowledge of employment law across multiple states, including Title VII, ADA, FMLA, FLSA exemption classification, and state wage and hour requirements such as overtime, meal and rest periods, timekeeping, and on-call or reporting-time pay.
Experience partnering on workplace safety, injury reporting, and workers' compensation claims management.
Experience managing performance improvement and involuntary separation processes, including documentation and risk assessment.
HRIS and data fluency, including the ability to analyze turnover, headcount, and engagement data and present findings to leadership.
Ability to travel regularly to partner venues, approximately 25%, including overnight travel.
Ability to establish credibility with and influence operations executives who hold profit-and-loss accountability.
Ability to influence without direct authority across an autonomous, decentralized venue model.
Strong conflict resolution and de-escalation skills.
Sound judgment in assessing employee relations risk and determining when to escalate to legal counsel.
Ability to communicate clearly and credibly with both frontline team members and executive audiences.
Ability to manage a high case volume alongside competing strategic priorities.
High discretion and judgment in handling sensitive and confidential information.

Nice To Haves

Experience in live events, audiovisual or production services, hospitality, Distribution, manufacturing, or another multi-unit, field-based service business.
Labor relations experience, including collective bargaining agreement interpretation and grievance handling.
Working knowledge of Canadian provincial employment standards.
Experience leading or developing HR business partners.
Experience supporting new location openings and merger and acquisition people integration.
Experience in a high-growth or private equity-backed environment.
Professional working proficiency in Spanish or another language spoken by the frontline workforce.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification

Responsibilities

Serve as the primary HR partner to the COO and SVP leaders across all partner venues.
Coach and develop the COO, SVPs, and Regional Business Partners on people leadership, coaching, and performance conversations.
Advise operations leadership on organizational design, span of control, and team structure at the venue and regional level.
Lead workforce planning, staffing, and scheduling strategy for a large, distributed, frontline audiovisual and production workforce.
Partner with Talent Acquisition to forecast venue staffing needs and reduce time-to-fill for technician and venue leadership roles.
Partner with Total Rewards on job banding and pay practices specific to venue and technician roles.
Own employee relations case management, investigations, and performance management at the venue level.
Conduct and document workplace investigations, including complaints involving harassment, discrimination, and policy violations, in partnership with legal counsel.
Ensure consistent application of HR policy, wage and hour practice, and labor law compliance across all venue jurisdictions.
Oversee the ADA interactive process and accommodation decisions for venue team members in partnership with Total Rewards.
Partner with Operations and Risk on workplace safety, injury reporting, workers' compensation claims, and return-to-work programs.
Drive retention and engagement programs tailored to frontline, shift-based, and event-driven work schedules.
Analyze turnover, engagement, and exit data by venue and region, and develop targeted interventions with operations leadership.
Support the people integration of teams joining Pinnacle Live through new venue openings and acquisitions.
Perform other duties as assigned.