Director Housekeeping

Hilton Grand Vacations•Panama City Beach, FL

4d•Onsite

About The Position

Hilton Grand Vacations is looking for a Director of Housekeeping to join Bayside Resort, a Hilton Vacation Club. This role involves leading and managing all aspects of the housekeeping department to ensure excellence in cleaning services for guests and owners.

Requirements

High School Diploma or Equivalent
At least 3-5 years of related experience required.
2+ years of experience in a management role required.
Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
Able to work flexible schedule, including nights, weekends, and holidays.
A Valid Drivers license

Nice To Haves

BA/BS Bachelor's Degree
Hospitality experience preferred.
5-7 years of related experience.
4+ years of managerial experience preferred.
Bilingual- skills a plus

Responsibilities

Hires, supervises, and guides all staff under the housekeeping department's direction.
Conducts training and handles administrative tasks like payroll, timekeeping, schedules, and vacation hours.
Leads and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
Ensures that an accurate inventory of linens and supplies is maintained.
Ensures that all laundry operations are within productivity standards.
Ensures carpet and floor maintenance program is in compliance to standards.
Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
Performs administrative tasks to maintain accurate documentation like payroll, timekeeping, schedules, and vacation hours.
Investigates accidents and initiates accident reports recommending appropriate corrective action.
Ensure all departmental staff is working safely and in accordance with OSHA regulations.
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
Conducts departmental meetings.
May be required to do other duties and special projects as assigned by the general manager.
Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV.
Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards.
Knowledge of accurate use of all cleaners and cleaning equipment.
Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
Ability to handle Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
Carries out a reasonable request by management.