Director Housekeeping

Hilton Grand VacationsPanama City Beach, FL
Onsite

About The Position

Hilton Grand Vacations is looking for a Director of Housekeeping to join Bayside Resort, a Hilton Vacation Club. This role involves leading and managing all aspects of the housekeeping department to ensure excellence in cleaning services for guests and owners.

Requirements

  • High School Diploma or Equivalent
  • At least 3-5 years of related experience required.
  • 2+ years of experience in a management role required.
  • Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
  • Able to work flexible schedule, including nights, weekends, and holidays.
  • A Valid Drivers license

Nice To Haves

  • BA/BS Bachelor's Degree
  • Hospitality experience preferred.
  • 5-7 years of related experience.
  • 4+ years of managerial experience preferred.
  • Bilingual- skills a plus

Responsibilities

  • Hires, supervises, and guides all staff under the housekeeping department's direction.
  • Conducts training and handles administrative tasks like payroll, timekeeping, schedules, and vacation hours.
  • Leads and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
  • Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
  • Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
  • Ensures that an accurate inventory of linens and supplies is maintained.
  • Ensures that all laundry operations are within productivity standards.
  • Ensures carpet and floor maintenance program is in compliance to standards.
  • Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
  • Performs administrative tasks to maintain accurate documentation like payroll, timekeeping, schedules, and vacation hours.
  • Investigates accidents and initiates accident reports recommending appropriate corrective action.
  • Ensure all departmental staff is working safely and in accordance with OSHA regulations.
  • Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
  • Conducts departmental meetings.
  • May be required to do other duties and special projects as assigned by the general manager.
  • Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV.
  • Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards.
  • Knowledge of accurate use of all cleaners and cleaning equipment.
  • Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
  • Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
  • Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
  • A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
  • Ability to handle Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
  • Carries out a reasonable request by management.

Benefits

  • Day 1 Benefit Eligibility
  • Excellent health care options, including medical, dental, and vision
  • Recognition Programs and Rewards
  • Travel Discounts Program with Hilton
  • Outstanding Paid Vacation Program and Paid Sick Days
  • Employee Assistance Program that supports your physical and mental wellbeing
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Employee Stock purchase program
  • Numerous learning and advancement opportunities
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service