Director Housekeeping

Hilton Grand Vacations•New York, NY

1d•Onsite

About The Position

Launch your hospitality career at Hilton Club The Quin New York, where culture, theater, and opportunity come together in the heart of Manhattan. Located just two blocks from Central Park and steps from Carnegie Hall, our property offers an exceptional setting for both guests and team members. With 208 beautifully appointed rooms, The Quin provides an inspiring environment for those looking to grow within the hospitality industry. We invite you to become part of our service‑driven team, where we work each day to help our owners, members, and guests create unforgettable vacation memories. As part of Hilton Grand Vacations, you’ll also have the opportunity to develop your skills, advance your career, and thrive within a supportive and dynamic workplace.

Requirements

High School Diploma or Equivalent
At least 3-5 years of related experience required.
2+ year of Managerial experience required.
Union experience required.

Nice To Haves

BA/BS Bachelor's Degree
Hospitality experience preferred.
5-7 years of related experience.
4+ years of managerial experience preferred.
Bilingual- skills a plus

Responsibilities

Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
Ensures that an accurate inventory of linens and supplies is maintained.
Ensures that all laundry operations are within productivity standards.
Ensures carpet and floor maintenance program is in compliance to standards.
Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
Investigates accidents and initiates accident reports recommending appropriate corrective action.
Ensures all departmental staff is working safely and in accordance with OSHA regulations.
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
Conducts departmental meetings.
May be required to do other duties and special projects as assigned by the general manager.
Ability to lead, direct and inspire team members to reach goals and objectives of department and HGVC
Knowledge of and ability to adhere to all departmental policies, procedures, safety standards including OSHA and blood borne pathogen and grooming standards
Knowledge of proper use of all cleaners and cleaning equipment.
Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
Helps oversee the Lost and Found and uniform exchange and ensures proper procedures are followed.