Director, Hotels

Catalina Island Company•Avalon, CA

2d•$100,000 - $140,000•Onsite

About The Position

The Director of Hotels oversees all aspects of hotel operations for the Catalina Island Company. This includes, but isn’t limited to, front office, housekeeping, guest services, F&B, Laundry and maintenance. The role requires a strong leader who puts guest experience at the forefront and ensures that each hotel maintains high standards of operational efficiency, and strong financial performance. The Director of Hotels will lead, mentor, and develop teams, ensure compliance with company policies and brand standards, collaborate with the management teams at each property and ensure compliance with all legal requirements.

Requirements

Bachelor’s degree in hospitality management or a related field preferred
A minimum of 5-7 years of progressive experience in hotel operations, with at least 2-3 years in a leadership role managing multiple properties or a large hotel
Strong understanding of front office, housekeeping, laundry, maintenance and F&B operations
Proven track record of driving guest satisfaction and operational excellence
Financial acumen, with experience managing budgets, labor costs, and revenue management.
Excellent leadership, communication, and interpersonal skills
Ability to travel between properties as needed
English fluency required.
Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations.
Ability to effectively respond to questions from managers, clients, customers, and the general public.
This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.
Must be able to bend, stoop, squat and stretch to fulfill tasks.
Must be physically able to lift items, up to 15 lbs.
Also, you must be physically able to walk without assistance on various surfaces for an extended period of time.
This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Nice To Haves

Ability to travel between properties as needed

Responsibilities

Ensure quality and consistency in service standards and procedure throughout the hotels
Develop, implement, and monitor operational policies and procedures that align with company goals
Lead and inspire the front office, housekeeping, and service teams to achieve service excellence
Foster a culture of continuous improvement and professional development
Provide F&B support to our on-site & off-site Food and Beverage outlets
Stay on top of industry trends and best practices to keep hotels fresh and exciting for guests
Ensure that all guest interactions are handled professionally, and that guest satisfaction is prioritized
Monitor and respond to guest feedback in person and in online reviews, identifying areas for improvement and implementing necessary changes
Collaborate with the front office and housekeeping teams to enhance the guest experience, with a focus on quality, timeliness, and attention to detail
Establish operational KPIs (key performance indicators) and ensure that each property meets or exceeds performance targets for guest satisfaction, cleanliness, and room turnover
Oversee staffing levels and labor management, ensuring efficient scheduling and cost control without compromising service standards
Maintain high standards of cleanliness and maintenance in guest rooms and public areas
Develop and manage the Hotel budgets, focusing on maximizing profitability through effective cost control and revenue management
Analyze financial reports and key performance data to identify areas for improvement and implement strategies to enhance operational efficiency
Work closely with the sales and marketing teams to drive room occupancy and revenue across all properties
Act as a liaison between the hotels and other departments (such as Sales, Marketing, F&B) to ensure a seamless guest experience
Foster strong relationships between internal and external stakeholders, such as those in the community running parallel businesses
Ensure effective communication between hotel management teams to share best practices and insights
Attend management meetings and contribute to overall strategic planning for the properties
Ensure that all rooms division operations comply with local regulations and brand standards
Conduct regular inspections to ensure that housekeeping, front office, and maintenance standards are consistently upheld across all hotels
Implement and monitor sustainability initiatives, including energy conservation and waste management programs
Ensure compliance with all industry health & safety standards