Director of Housekeeping Operations Bilingual - Multiple Hotels

Rolling Hills Hospitality • Cincinnati, OH

12h • Hybrid

About The Position

The Director of Housekeeping Operations will oversee and support the housekeeping departments for several Rolling Hills Hospitality-managed hotels. This role ensures operational excellence, brand consistency, and superior guest satisfaction through effective leadership, staff development, and strategic management. Utilizes bilingual proficiency in English and Spanish to facilitate clear communication, enhance customer service, and support business operations. The ideal candidate is an inspiring leader who thrives in a fast-paced hospitality environment, balances operational precision with people-first leadership, and has a proven record of building high-performing teams.

Requirements

• Bilingual (English–Spanish)
• 5+ years of progressive housekeeping management experience, including multi-property oversight in hotels, resorts, or large-scale hospitality operations.
• Proven track record in team leadership, training, and performance management.
• Strong understanding of EVS, sanitation standards, and brand compliance requirements.
• Excellent communication, organization, and analytical skills.
• Ability to travel regularly between assigned properties.
• High school diploma or GED required

Nice To Haves

• Degree in Hospitality Management, Business Administration, or a related field preferred.

Responsibilities

• Provide direction and supervision to property-level Executive Housekeepers and their teams, ensuring all properties meet Rolling Hills Hospitality’s cleanliness and service standards.
• Standardize and monitor cleaning procedures, room inspection processes, and quality assurance across all locations.
• Recruit, train, and mentor housekeeping leaders and associates; create career growth pathways and maintain high team morale.
• Conduct routine property audits to ensure consistency in cleanliness, safety, and guest experience standards.
• Oversee departmental budgets, labor management, and supply inventories; identify opportunities for operational efficiencies.
• Partner with General Managers and Maintenance leaders to ensure smooth daily operations and timely resolution of guest or room-related issues.
• Analyze key performance metrics such as guest satisfaction scores, room turnaround times, and team productivity to drive continuous improvement.
• Ensure all housekeeping operations comply with health, safety, and sanitation regulations as well as brand policies.
• Promote eco-friendly cleaning practices and implement innovative solutions to enhance efficiency and guest comfort.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED