Director-Hotel Technology & Revenue

Marriott•New Orleans, LA

About The Position

In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff. Verifies the daily execution of technology. Actively sells technology solutions to group and convention clients throughout the event planning and execution processes to achieve maximum technology sales.

Requirements

BS/BA or equivalent work experience.
5-7 years’ experience in like position.
Previous management experience and demonstrated matrix management skills
Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)

Nice To Haves

System-related professional certifications preferred.

Responsibilities

Assists to develop and establish technology solutions, strategies and procedures for the property. Manages the daily activities and performance of the Technology Solutions staff.
Verifies the daily execution of technology solutions including but not limited to the: sales effort, execution and delivery processes, troubleshooting billing and collection processes and any improvement processes.
Actively sells technology solutions to group and convention clients throughout the event planning and execution processes to achieve maximum technology sales.
Assists in preparation and administration of the technology solutions budget.
Develops the Strategic Technology Solutions Plan and Technology Solutions Marketing Plan. Promotes proper billing, collection, and up sale opportunities. Recommends best practices and solutions. Promotes active relationships with Sales and Conference services.
Functions as on-site project manager who plans and manages both new systems and system upgrades for property site.
Performs assessments of needs ensuring compliance with budget, standards.
Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification.
Prepares project plans and monitors on-site.
Coordinates multiple-vendor projects.
Verifies compliance to technology-related vendor contracts.
Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP.
Provides timely, accurate, and detailed status reports as requested.
Evaluates and makes recommendations regarding technology/asset life-cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc.
Foresees, identifies and resolves system(s) performance problems.
Certifies software applications for use at property.
Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology.
Verifies property’s technology assets are secure and maintained in accordance with Marriott International policies and standards.
Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.
Verifies availability of current documentation for cabling, network systems, and applications exist.
Reviews networks’ performance and performs design/re-design as needed to meet property needs.
Verifies that periodic inventories of applications and hardware are conducted.
Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property’s overall business success.
Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V.
Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning.
Reviews vendor proposals and selects appropriate vendor for technologies/hardware.
Communicates IR standards and best practices.
Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.
Is viewed as a credible leader by subordinates, peers, and senior management.
Provides exceptional customer service.
May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster--based systems technicians and managers.
Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions.