Director - Hospital Operations - St. Mary

Ochsner Health•Houma, LA

About The Position

The Director of Hospital Operations oversees strategic planning, direction, and overall accountability for assigned departments. The role collaborates day to day with clinicians, including physicians, advanced practice providers, and nurses, and makes independent decisions that may significantly affect the division’s or organization’s financial objectives, performance objectives, and strategic results. The director develops and is accountable for department or multi-functional-area budgets, supports high-quality nursing care, ensures adherence to nursing-care standards, and drives change through partnerships with nursing and ancillary departments. The position ensures quality of care and patient satisfaction, develops and retains an engaged workforce, and plans education and training to support patient care and services. It also oversees budgeting and resource management, strategic business planning, and physical and technological infrastructure. The role must remain current with applicable laws, accreditation standards, and regulatory requirements and ensure compliance. The position operates in a healthcare setting, where the incumbent may encounter patients with communicable diseases, isolation rooms, and potential exposure to hazardous medications or waste.

Requirements

Bachelor's degree in healthcare, business, nursing, or a related field.
At least 7 years of healthcare experience, including 5 years of supervisory or leadership experience.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to varying staff levels.
Excellent leadership skills and ability to work independently.
Good organizational and time-management skills.

Nice To Haves

Master's degree in healthcare, business, nursing, or a related field.
Exposure to LEAN or LEAN methodology/concepts.
Process Improvement or LEAN certification.

Responsibilities

Oversee strategic planning, direction, and accountability for assigned departments.
Collaborate with physicians, advanced practice providers, nurses, and nursing and ancillary departments.
Make independent decisions affecting financial objectives, performance objectives, and strategic results.
Develop and be accountable for department or multi-functional-area budgets.
Support high-quality nursing care and ensure adherence to nursing-care standards.
Ensure quality of care and patient satisfaction through oversight of policies, procedures, and improvement initiatives.
Manage, develop, retain, and inspire an engaged workforce.
Design research, education, and training to support patient care and services.
Ensure operational profitability through effective budgeting and resource management.
Develop and execute long-term strategic business plans that support business growth.
Manage physical and technological infrastructure and support organizational structures.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Perform other related duties as required.