Director - Hospital Operations - St. Mary

Ochsner Clinic Foundation•Houma, LA

About The Position

The Director - Hospital Operations oversees strategic planning, direction, and overall accountability for assigned departments. The role works collaboratively with clinicians, including physicians, advanced practice providers, and nurses, and makes independent decisions that may significantly affect the division’s or organization’s financial objectives, performance objectives, and strategic results. The director develops and is accountable for department or multi-functional-area budgets. The position supports high-quality nursing care and adherence to nursing standards, while driving change through partnerships with nursing and ancillary departments. It also oversees quality of care and patient satisfaction, workforce development and engagement, research and training initiatives, operational profitability, long-term business planning, and physical and technological infrastructure. The role must remain current with applicable laws, accreditation standards, and regulatory requirements and ensure compliance. The position involves medium physical work, including exerting 20–50 pounds of force occasionally. Although routine duties do not involve exposure to blood, body fluid, or tissue, exposure may occur. The incumbent may work with patients with known or suspected communicable diseases, enter isolation rooms, and face occupational risks involving communicable diseases and hazardous medications or waste.

Requirements

Bachelor's degree in healthcare, business, nursing, or a related field.
Seven years of healthcare experience, including five years of supervisory or leadership experience.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to varying levels of staff.
Excellent leadership skills and ability to work independently.
Good organizational and time-management skills.

Nice To Haves

Master's degree in healthcare, business, nursing, or a related field.
Exposure to LEAN methodology or concepts.
Process Improvement or LEAN certification.

Responsibilities

Oversee strategic planning, direction, and accountability for assigned departments or functional areas.
Collaborate day to day with physicians, advanced practice providers, nurses, and other departments.
Make independent decisions affecting organizational financial objectives, performance objectives, and strategic results.
Develop and manage budgets for a department or multiple functional areas.
Support high-quality nursing care and ensure adherence to nursing care and practice standards.
Drive change through partnerships and collaboration with nursing and ancillary departments.
Ensure quality of care and patient satisfaction through oversight of policies, procedures, and improvement initiatives.
Manage, develop, retain, and inspire an engaged workforce.
Design research, education, and training to support patient care and services.
Ensure operational profitability through effective budgeting and resource management.
Develop and execute long-term strategic business plans that support business growth.
Manage physical and technological infrastructure and support organizational structures.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Perform other related duties as required.