The Outreach Specialist is responsible for enrollment of prospective participants into the PACE program.
Requirements
Bachelor's degree
5 years of supervisory experience
2 years in senior healthcare services growth/enrollment preferred
Strong knowledge and experience with Salesforce and Microsoft Office
Experience leading in a data-driven organization, leveraging reports and data to prioritize and oversee people and projects
Responsibilities
Direct and coordinate all marketing, outreach, and community engagement activities
Direct and coordinate all intake and enrollment processes, including implementing process improvements to drive efficiency and conversion
Track, oversee, and report on team performance, including meeting/exceeding goals for leads, home visits, enrollments, eligibility statuses, and proper use of Salesforce on a daily, weekly, and monthly basis
Establish strategies and maintain relationships with referral sources, including senior housing, physician groups, hospitals, post-acute facilities, and community organizations within their Health market
Maintain Health's working relationship with DHCS to ensure seamless enrollment workflow, adhere to timelines, and ensure compliance with DHCS and CMS guidelines and policies
Develop department budget and direct performance to budget
Collaborate with executive teams to report on key metrics and proactively address problems