Director, Healthcare Practice

West Monroe•Chicago, IL

20h•Hybrid

About The Position

West Monroe is seeking a Healthcare Director to join our Healthcare Practice. This leader will help grow our healthcare business by expanding client relationships, developing new opportunities, and delivering business and technology consulting solutions for healthcare organizations. The Director will serve as a trusted advisor to client stakeholders, lead complex transformation initiatives, and contribute to the continued growth of the Healthcare Practice through client delivery, business development, talent development, and thought leadership.

Requirements

Bachelor's degree required; advanced degree preferred.
8–12 years of consulting, healthcare, or professional services experience, including leadership of complex business and technology transformation programs.
Strong understanding of healthcare operations and industry trends.
Demonstrated success managing client relationships, expanding existing accounts, and contributing to business development efforts.
Experience leading complex transformation initiatives involving operational, digital, technology, or organizational change.
Strong executive communication, facilitation, and presentation skills with experience engaging senior client stakeholders.
Experience leading and developing high-performing consulting teams while mentoring junior team members.
Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Ability to travel 25–50%.
A commitment to inclusion and diversity, and openness to new ideas and perspectives.
Ability to work permanently in the United States without sponsorship.

Responsibilities

Serve as an engagement leader and trusted advisor across a portfolio of healthcare clients.
Lead complex business and technology transformation engagements, ensuring delivery excellence, client satisfaction, and measurable outcomes.
Partner with executive and senior healthcare leaders on operational improvement, care delivery transformation, digital enablement, and organizational strategy.
Oversee project scope, budgets, risks, quality, and stakeholder communications across multiple engagements.
Analyze client challenges and develop practical, innovative solutions that deliver measurable business value.
Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations while exercising sound judgment in evaluating outputs.
Apply AI technologies (e.g., generative AI, automation tools, data models) to improve delivery efficiency, enhance insights, and elevate client outcomes.
Support the growth of existing client relationships while cultivating new opportunities within healthcare clients.
Partner with practice leaders on prospecting, networking, and market-facing activities to expand West Monroe's presence in the healthcare market.
Lead proposal development, solution design, pricing support, and pursuit activities for new and existing clients.
Develop and maintain relationships with healthcare executives, industry organizations, and strategic partners.
Collaborate with cross-functional teams to execute go-to-market strategies and contribute to practice growth.
Contribute to the execution of the Healthcare Practice's growth objectives and strategic priorities.
Help develop methodologies, offerings, accelerators, and thought leadership that strengthen West Monroe's healthcare capabilities.
Mentor, coach, and develop consultants while fostering an inclusive, collaborative, and high-performing culture.
Support recruiting, onboarding, and career development initiatives across the practice.
Contribute to resource planning, knowledge sharing, and continuous improvement efforts.