Director, Healthcare Services

Transact Campus

1d • $120,000 - $175,000 • Remote

About The Position

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improve the lives of people doing mission-critical work.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Illumia is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration, or equivalent experience
• 7+ years of management experience, including management of managers
• 10+ years of proven experience in program or project management, leading clients and teams through large, complex system implementations and integrations
• Strong background in enterprise SaaS implementations; experience with healthcare IT, clinical nutrition systems, foodservice technology, or healthcare payment solutions strongly preferred
• Familiarity with healthcare clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements
• Demonstrated experience establishing and managing third-party partnerships to supplement core teams
• Strong client relationship skills—ability to partner with clinical, IT, and operational leaders from healthcare organizations to manage issues, risks, dependencies, and scope/schedule conversations
• Proven record of process improvement and efficiency gains in complex, regulated, fast-paced environments
• Excellent oral and written communication skills with strong presentation and analytical abilities
• Confident, polished communicator—comfortable presenting to executive stakeholders, clinical leadership, and large groups
• Strong consensus-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development
• Detail-oriented, client-focused, and able to create plans, set goals, and execute proactively
• Strong general computer skills including Microsoft Office suite and web applications

Nice To Haves

• Experience with both SaaS and hardware/POS implementations in healthcare settings
• Experience with clinical nutrition management systems, patient dining technology, or healthcare foodservice operations
• Experience with healthcare commerce and payment platforms (POS, cashless payments, workforce dining)
• Experience managing budgetary responsibilities and project scope
• Experience with third-party partners and contract labor
• Registered Dietitian (RD) credential or clinical nutrition background is a plus

Responsibilities

• Lead and develop a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across healthcare product lines
• Set team strategy for project planning, staffing, and resource allocation across concurrent NetMenu and Quickcharge engagements
• Ensure the team delivers professional services to healthcare clients, meeting established goals for utilization, revenue, and customer satisfaction
• Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and healthcare payment systems
• Serve as a mentor and escalation point internally and externally; step into a client-facing role for strategic accounts to ensure satisfaction
• Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness
• Establish and manage third-party partnerships to supplement core staff during peak periods
• Drive process improvement and efficiency gains across the team’s delivery model, with particular attention to the regulatory and patient safety demands of healthcare environments

Benefits

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director