Director/ Head of IT

DNAnexus•Mountain View, CA

1d•$235,000 - $260,000•Remote

About The Position

Enterprise Technology is a critical function for DNAnexus. Rapid enablement of our staff, support for remote-friendly collaboration methods, and secure app & data access on the go are all outcomes delivered by our Enterprise Technology (IT) team. As the lead of our Enterprise Technology function, you’ll drive innovation projects delivered by our IT Engineers and you’ll deliver the “last mile” of user experience via our IT Service Desk team. You’ll recruit, mentor, and retain a team that understands the needs of their business counterparts in Sales, Marketing, Product, Finance, Engineering, Customer Care, and all DNAnexus departments. You’ll build strong partnerships with the leaders of these departments to deliver technology solutions that support our business roadmap. As a cloud-native SaaS provider, the Enterprise infrastructure and apps built & maintained by your team will also leverage secure, scalable and cost-effective building blocks from our cloud infrastructure partners.

Requirements

Deep understanding of enterprise technology including how to run traditional server & workstation environments, the use of cloud services from AWS and Azure, and SaaS applications.
Cloud experience should include public/private networking, SD-WAN, device trust, serverless, and database technologies.
Familiarity with (and ideally a strong preference + passion for) Mac hardware is essential.
A self-starter that can work independently and collaboratively across multiple work streams without technical program management support.
Able to earn the respect of the team on the basis of crisp execution, technical depth, hands-on style, and strategic decision making ability.
Strong presence; good communicator and highly influential both externally as well as internally at the executive level and across the organization.
Flexible, nimble, and scrappy; startup mentality and willingness/ability to change direction quickly if best for the business.
Entrepreneurial DNA; not afraid to take calculated risks, brings a mentality of rapid innovation and the desire to attain big goals.

Nice To Haves

Prior experience with stakeholder relationship management, customer experience, or a related discipline is desired.
Prior business analyst / process development experience will aid you in this role.

Responsibilities

Drive innovation projects delivered by IT Engineers.
Deliver the “last mile” of user experience via the IT Service Desk team.
Recruit, mentor, and retain a team that understands the needs of business counterparts.
Build strong partnerships with department leaders to deliver technology solutions.
Leverage secure, scalable and cost-effective building blocks from cloud infrastructure partners.
Improve internal user experience for staff and contingent workers.
Lead the global enterprise technology engineering team to drive innovation in enterprise infrastructure.
Mature and optimize the support of applications and infrastructure.
Advise and consult business users to consolidate similar applications.
Act as a trusted technology advisor for business teams.
Engage on business projects and pain points to assist with effective and efficient use of technology.
Lead technical programs within IT including procurement, facility support, enterprise security, endpoint management, identity services, service desk and worker transitions.
Provide governance and lead the company through the adoption of AI tools and workflows.