Director/ Head of IT

DNAnexus•Mountain View, CA

1d•Onsite

About The Position

DNAnexus is a team of pioneers at the forefront of precision health — building the cloud platform that powers the world's most ambitious genomics and multiomics programs. We partner with leading diagnostics companies, health systems, biopharma, and research institutions to help them move faster, collaborate at scale, and turn complex data into clinical and scientific impact. If you're passionate about transforming healthcare through technology, you'll find a home here. The Enterprise Technology is a critical function for DNAnexus. Rapid enablement of our staff, support for remote-friendly collaboration methods, and secure app & data access on the go are all outcomes delivered by our Enterprise Technology (IT) team. As the lead of our Enterprise Technology function, you’ll drive innovation projects delivered by our IT Engineers and you’ll deliver the “last mile” of user experience via our IT Service Desk team. You’ll recruit, mentor, and retain a team that understands the needs of their business counterparts in Sales, Marketing, Product, Finance, Engineering, Customer Care, and all DNAnexus departments. You’ll build strong partnerships with the leaders of these departments to deliver technology solutions that support our business roadmap. As a cloud-native SaaS provider, the Enterprise infrastructure and apps built & maintained by your team will also leverage secure, scalable and cost-effective building blocks from our cloud infrastructure partners. The internal user experience for staff and contingent workers at DNAnexus is your domain. You’ll relentlessly pursue the improvement of this experience so our internal users can work without disruption and without needing to become experts in the administration of our kit and applications. You’ll lead our global enterprise technology engineering team to drive innovation in enterprise infrastructure (the way our internal users connect to systems, share data, and collaborate). Your team will seek to mature and optimize the way our Applications and Infrastructure are supported, including through the advisory and consultation of business users to consolidate similar applications & applications that duplicate the same functionality. As the trusted technology advisor for our business teams, you’ll engage on their projects and pain points to assist DNAnexus with more effective and efficient use of technology. These relationships with our business leaders are critical to the success of your function. You will lead a number of technical programs within IT including procurement, facility support, enterprise security, endpoint management, identity services, service desk and worker transitions. Provide governance and lead the company through the adoption of AI tools and workflows throughout the organization.

Requirements

Deep understanding of enterprise technology including how to run traditional server & workstation environments, the use of cloud services from AWS and Azure, and SaaS applications.
Cloud experience should include public/private networking, SD-WAN, device trust, serverless, and database technologies.
Familiarity with Mac hardware is essential.
Self-starter that can work independently and collaboratively across multiple work streams without technical program management support.
Able to earn the respect of the team on the basis of crisp execution, technical depth, hands-on style, and strategic decision making ability.
Strong presence; good communicator and highly influential both externally as well as internally at the executive level and across the organization.
Flexible, nimble, and scrappy; startup mentality and willingness/ability to change direction quickly if best for the business.
Entrepreneurial DNA; not afraid to take calculated risks, brings a mentality of rapid innovation and the desire to attain big goals.

Nice To Haves

Prior experience with stakeholder relationship management, customer experience, or a related discipline is desired.
Prior business analyst / process development experience will aid you in this role.

Responsibilities

Drive innovation projects delivered by IT Engineers.
Deliver the “last mile” of user experience via the IT Service Desk team.
Recruit, mentor, and retain a team that understands the needs of their business counterparts.
Build strong partnerships with department leaders to deliver technology solutions.
Leverage secure, scalable and cost-effective building blocks from cloud infrastructure partners.
Relentlessly pursue the improvement of internal user experience.
Lead the global enterprise technology engineering team to drive innovation in enterprise infrastructure.
Mature and optimize the way Applications and Infrastructure are supported.
Consolidate similar applications & applications that duplicate the same functionality.
Engage on business teams' projects and pain points to assist with more effective and efficient use of technology.
Lead technical programs within IT including procurement, facility support, enterprise security, endpoint management, identity services, service desk and worker transitions.
Provide governance and lead the company through the adoption of AI tools and workflows.