Director, Guardian Software & Solutions

Emerson•Cranberry Township, PA

1d•Onsite

About The Position

Emerson is seeking a Director of Guardian Software and Solutions in Cranberry Township, PA. This role will lead core services teams supporting the North America and Global Power & Water Solutions organization, including Customer Support, Educational Services, Security Solutions, Networking/Connectivity, Support Teams, and the Ovation Project Virtual Environment. The position is key in driving sustainable growth, strengthening customer partnerships, and aligning cross-functional teams to deliver innovative, reliable, and customer-focused solutions.

Requirements

Bachelor’s degree in business, operations, engineering, information systems, data analytics, computer science, or a related field, or equivalent combination of education and experience
Minimum of 7 years’ of related experience
Demonstrated experience leading people and teams in technical or service-oriented environments
Experience supporting customer-facing organizations with a strong focus on service quality and customer satisfaction
Proven ability to communicate effectively, navigate conflict constructively, and build collaborative relationships across teams and business units
Willingness and ability to travel up to 10%
Legal authorization to work in the United States without sponsorship now or in the future

Nice To Haves

Master’s in business administration (MBA)
PMP certification
Experience managing financial performance, resources, and budgets in a complex organization
Experience with financial planning, forecasting, and performance management.
Demonstrated success leading and engaging both remote and in-person teams

Responsibilities

Provide management oversight, strategic direction, and operational leadership for Guardian Software and Solutions core services teams supporting North America and Global PWS organizations.
Lead and develop leadership teams responsible for Educational Services, Customer Support, Security Solutions, and Networking, fostering a collaborative and inclusive environment focused on continuous improvement.
Partner across departments and business units to develop and execute growth strategies, productivity improvements, and new programs that support business objectives.
Drive financial performance by meeting productivity, cost containment, and quality objectives while maintaining high levels of customer satisfaction.
Collaborate with marketing and sales teams to support service growth and customer engagement strategies.
Build and maintain strong relationships with customers, PWS leaders, and other Emerson business units to support long-term business development.
Oversee financial and resource planning, including budgets and salary merit plans, ensuring responsible stewardship of people and resources.
Contribute to new product and service design, development, and implementation, bringing a service-oriented and customer-informed perspective.
Support the development and expansion of Educational Services offerings and financial performance.