Director, Guardian Software & Solutions

EmersonCranberry Township, PA
Onsite

About The Position

Emerson is seeking a Director of Guardian Software and Solutions in Cranberry Township, PA. This role will lead core services teams supporting North America and Global Power & Water Solutions (PWS) organizations, including Customer Support, Educational Services, Security Solutions, Networking/Connectivity, Support Teams, and the Ovation Project Virtual Environment. The position is key in driving sustainable growth, strengthening customer partnerships, and aligning teams to deliver innovative solutions. The role requires a professional with experience and passion for strategic direction and operational leadership.

Requirements

  • Bachelor’s degree in business, operations, engineering, information systems, data analytics, computer science, or a related field, or equivalent combination of education and experience
  • Minimum of 7 years’ of related experience
  • Demonstrated experience leading people and teams in technical or service-oriented environments
  • Experience supporting customer-facing organizations with a strong focus on service quality and customer satisfaction
  • Proven ability to communicate effectively, navigate conflict constructively, and build collaborative relationships across teams and business units
  • Willingness and ability to travel up to 10%
  • Legal authorization to work in the United States without sponsorship now or in the future

Nice To Haves

  • Master’s in business administration (MBA)
  • PMP certification
  • Experience managing financial performance, resources, and budgets in a complex organization
  • Experience with financial planning, forecasting, and performance management.
  • Demonstrated success leading and engaging both remote and in-person teams

Responsibilities

  • Provide management oversight, strategic direction, and operational leadership for Guardian Software and Solutions core services teams supporting North America and Global PWS organizations.
  • Lead and develop leadership teams responsible for Educational Services, Customer Support, Security Solutions, and Networking, fostering a collaborative and inclusive environment focused on continuous improvement.
  • Partner across departments and business units to develop and execute growth strategies, productivity improvements, and new programs that support business objectives.
  • Drive financial performance by meeting productivity, cost containment, and quality objectives while maintaining high levels of customer satisfaction.
  • Collaborate with marketing and sales teams to support service growth and customer engagement strategies.
  • Build and maintain strong relationships with customers, PWS leaders, and other Emerson business units to support long-term business development.
  • Oversee financial and resource planning, including budgets and salary merit plans, ensuring responsible stewardship of people and resources.
  • Contribute to new product and service design, development, and implementation, bringing a service-oriented and customer-informed perspective.
  • Support the development and expansion of Educational Services offerings and financial performance.

Benefits

  • variety of medical insurance plans
  • dental and vision coverage
  • Employee Assistance Program
  • 401(k)
  • tuition reimbursement
  • employee resource groups
  • recognition programs
  • flexible time off
  • paid parental leave for all parents
  • vacation
  • holiday leave
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