Director, GTM Strategy and Operations
About The Position
The Director of GTM Strategy & Operations partners with Charlie Health’s VP of GTM Strategy & Operations to analyze revenue performance from lead through opportunity, booked assessment, and admission, and use those findings to guide near-term actions and longer-term decisions across staffing, workflows, tools, and incentives. The role leads projects as an individual contributor and collaborates with the team across a range of initiatives. It has no direct reports at hire. The Director also partners with the VP on strategic planning, including annual and quarterly OKRs, runs the operating cadence and business reviews, and coordinates project management across the organization. Success calls for strong analytical range, structured problem-solving with incomplete information, sound judgment, cross-functional leadership, exceptional communication, a bias for action, and willingness to work at both strategic and tactical levels.
Requirements
- Be an AI-first operator who continually improves use of AI tooling to create leverage and expand impact.
- At least 6 years of work experience.
- At least 1 year at a top-tier management consulting firm, investment bank, or private equity firm.
- At least 3 years in Strategy & Operations, Business Operations, or a General Manager role at a high-growth company.
- Experience analyzing trends across large, complex datasets and building context for business decisions.
- A track record leading a cross-functional rollout that changed how a frontline team works, including navigating resistance and escalation.
- Experience with strategic planning processes such as OKRs and running weekly or monthly business reviews.
- High proficiency in Excel or Google Sheets and fluency in a BI or notebook environment such as Hex, Tableau, or Looker.
- Exceptional written communication, with concise, specific, quantified content tailored to executive readers.
- Located within 45 minutes of the NYC office and able to work in the office at least 4 days per week.
Nice To Haves
- Two or more years at a top-tier management consulting firm, investment bank, or private equity firm.
Responsibilities
- Own end-to-end decomposition of revenue performance across the funnel, partnering with function-focused team members and delivering executive-level analysis.
- Improve the diagnostic system through fixed definitions, explicit data grain, consistent maturity handling, and a standing set of analytical cuts.
- Connect performance to the operating plan and work closely with Growth and Finance on forecasts and outcome monitoring.
- Improve after-hours and weekend coverage in the admissions organization to maintain service standards around the clock.
- Partner with functional stakeholders to design operating frameworks defining successful performance at individual-contributor and management levels.
- Map the patient and referral-source customer journeys with Sales, Marketing, and Product, and identify opportunities to improve the engagement model.
- Partner with the VP of GTM Strategy & Operations on quarterly and annual planning, including targets, OKRs, initiative prioritization, and resourcing.
- Run the operating cadence and business reviews.
- Coordinate with other team members across workstreams to support sound design choices and apply best practices.
- Represent the function to executive stakeholders in weekly reviews and formal written communications.
Benefits
- Comprehensive benefits for full-time, exempt employees.
- Target performance-based bonus.
- Stock options may be included depending on the position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
