Director, GTM Business Applications

UKG•,

19h•$274,456 - $301,902•Remote

About The Position

UKG is seeking a Director, GTM Business Applications to join the Enterprise Applications leadership team. This role will contribute to strategic roadmap decisions, identify innovative opportunities to transform business solutions for growth, and oversee a team of product managers and analysts. The position involves the design, development, testing, and deployment of technology solutions that deliver business value, as well as supporting existing software solutions within a complex systems landscape. The Director will be responsible for coordinating team activities, ensuring projects are on time and within budget, overseeing the quality of requirements elicitation and documentation, managing the building and testing of systems solutions, developing training plans, and providing recommendations for the strategic systems roadmap. The role also includes participating in design reviews, communicating complex concepts, identifying and escalating production issues, managing vendor relationships, and staying current with emerging technologies and industry trends.

Requirements

Bachelor's degree (or equivalent foreign degree) in Information Technology, Computer Science, Electrical or Electronics Engineering, or a closely related discipline
7 years of progressive experience as a Product Manager overseeing enterprise-scale software solutions and managing high-performing product development teams
5 years of experience (which may overlap with the above) in managing cross-functional teams in the development and execution of product strategies for enterprise-scale software, including through the full product lifecycle from concept to launch; driving adoption, scalability, and revenue growth
5 years of experience utilizing modern Agile frameworks including Scrum and Kanban as well as Lean product principles to build high-performing teams
5 years of experience managing the development of scalable, enterprise-grade artificial intelligence (AI) products that solve complex SaaS business problems, including hypothesis creation, research and development, product design, data collection, model development and training, and pilot testing for go-to-market
5 years of experience managing end-to-end customer relationship management (CRM), go-to-market (GTM), and sales operations across the lead-to-cash lifecycle, including product configuration and pricing, opportunity-to-quote, order management, billing, fulfillment, quota planning and subscription management, renewals, and the integration of cross-domain CRM processes to enhance sales productivity, revenue predictability, and customer retention
5 years of experience with Salesforce Platform, Salesforce Revenue Cloud, and Sales Cloud technologies

Responsibilities

Coordinating activities and tasks of team members and overseeing the team’s design of new and enhanced high-impact software solutions to ensure projects are on time, within budget, technically sound, deliver business value, and meet desired outcomes
Overseeing the quality of the team’s requirements elicitation and user story documentation, ensuring that the desired business outcomes and measurable value (KPIs) are understood as well as driving decisions when there may be conflicting requirements
Managing the team’s building, testing, and deployment of systems solutions that are scalable, meet UKG requirements, leverage out-of-box functionality wherever possible, and favor configuration over code
Developing training plans to enhance the team’s technical and professional skills as well as fostering a positive and collaborative team environment
Providing recommendations and driving decisions that impact the strategic systems roadmap and priorities based on business outcomes
Participating in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability
Communicating complex concepts related to requirements, issues, and solution delivery to team and senior leaders; anticipating potential objections; influencing others to adopt a point of view; and collaborating regularly with technical leads within Digital and Business teams to ensure high standards of quality
Identifying and escalating production issues to ensure timely resolution and thorough root cause analysis, managing vendor relationships, and driving the implementation of measures to prevent future recurrences
Staying current with emerging technologies, Agile/Scrum best practices through a DevOps Model, and industry trends, and advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI)