Director, Growth Operations

TGH Senior Center Powered by Greenbrook Medical•New York, NY

8h•$160,000 - $190,000•Hybrid

About The Position

Greenbrook Medical is seeking a Director, Growth Operations to join their team. This role is crucial for scaling patients and clinics by bringing predictability and actionability to growth initiatives. The position involves building visibility and operating infrastructure to ensure clarity and alignment across the organization as it grows. The Director will own the analytical foundation for growth, including the growth model, budget construction, and data infrastructure. They will also manage the operating cadence through OKRs, leadership reporting, and decision tracking, serve as the cross-functional interface for growth-related dependencies, and lead strategic analysis for expansion, payer transfer, and acquisition decisions. This is a high-autonomy role reporting to the VP of Growth & Population Health, operating as a peer to the Director of Growth and Director of Marketing.

Requirements

8–12+ years of experience in Growth Operations, Strategy & Operations, or a similar function within a high-growth healthcare or multi-site services organization.
A track record of independently owning complex, ambiguous workstreams end-to-end and influencing executive-level decisions.
Experience managing people or demonstrated readiness to build and lead a high-performing team.
Bachelor's degree required.
A mindset grounded in our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Nice To Haves

Advanced degree preferred.
Think analytically: Build models, design dashboards, interpret complex data, and translate insights into clear business decisions.
Drive complex projects: Lead cross-functional initiatives from strategy through execution, keeping stakeholders aligned and driving results.
Simplify complexity: Bring structure and clarity to ambiguous problems and turn them into actionable plans.
Are AI-native: Use modern AI tools thoughtfully and have a track record of building or implementing AI-enabled tools and workflows that support business goals.
Communicate with clarity: Adapt your communication to different audiences, including executives and cross-functional partners, and proactively close gaps.
Own the outcome: Bring a high bias for action, follow through on commitments, and consistently close loops without needing to be chased.

Responsibilities

Own the growth model: projected conversions by clinic, staffing ratios, panel maturity, and scenario planning for expansions.
Proactively surface the cross-functional dependencies the model exposes, such as clinical capacity, staffing, or onboarding throughput, and resolve them directly with those teams.
Develop the Growth budget: translate enterprise CAC targets into channel-specific budgets with the Directors of Growth and Marketing, and report budget vs. actuals to report CAC performance.
Make growth observable: KPIs, business logic, dashboards, and data accuracy. You are the source of truth to understand how the growth team is performing.
Own our HubSpot instance, inclusive of workflow design, dashboards and user management and set the technology investment roadmap for the growth function, including AI enablement.
Identify and execute process improvements to keep the growth team ahead of our scale.
Own the annual and quarterly OKR process for the Growth team end-to-end, including alignment with partner teams and the review cadence.
Deliver reporting to the growth team and leadership team on timely, predictable cadences. Own growth leadership team agenda, follow ups and decision tracking.
Manage growth team documentation. Ensure our knowledge hub is up to date and has clear owners across the growth function.
Own physician capacity framework and triggers in partnership with the Director of Growth and Operations leaders.
Collaborate with recruiting team and advocate for capacity expansion upon capacity framework triggers.
Proactively identify cross-functional dependencies to and from the growth team, document those dependencies and manage them on an ongoing basis.
Own the analytical workstreams behind strategic decisions: payer transfer modeling, acquisition due diligence support, and channel CAC/ROI analysis.
Provide proactive analyses to guide growth leadership decisions.