Director, Growth and Integration

Well Care Health•Advance, NC

10d•Hybrid

About The Position

The Director of Growth and Integration works under the supervision of the Chief Operating Officer (COO) and partners closely with the VP of Home Health, VP of Business Development, regional and local leadership, and Support Services teams to prepare for and integrate start-ups, organic growth, and potential acquisitions. This role leads market start-up readiness and integration planning in partnership with enterprise and local leaders, builds and maintains standardized launch and integration playbooks, and supports the onboarding and transition of new local leaders. The Director drives effective project and change management, ensures new and expanding markets align with Well Care’s culture, mission, vision, values, and patient experience standards, and partners with operations and clinical leadership to drive early performance against key metrics. Other duties as assigned.

Requirements

Minimum 5 years healthcare operations management experience.
3-5 years home health and/or hospice experience.
3–5 years progressively responsibility management experience.
Extensive knowledge of home health and/or hospice concepts/principles, regulations, and accreditation standards.
Strong project management, change management, and cross-functional coordination skills.
Ability to build standardized processes and launch playbooks.
Strong computer literacy and ability to leverage dashboards/metrics.
Excellent leadership, interpersonal, and professional communication skills.
Effective verbal/written communication.
Statistical analysis, forecasting, problem-solving, regulatory interpretation.
Ability to see, hear, and communicate verbally.
Valid North Carolina or South Carolina driver’s license.

Nice To Haves

BSN from an accredited school, master’s degree in nursing or health related field.
Current and valid RN license in state providing leadership (NC/SC).
Demonstrated experience supporting market launches, start-ups, turnaround/stabilization, and/or operational integration.

Responsibilities

Partners with the COO, VP of Home Health, VP of Business Development, Regional Director of Operations, and local leadership to plan and execute market expansion and integration activities for start-ups, organic growth, and potential acquisitions.
Develops, maintains, and continuously improves standardized market launch and integration playbooks, tools, and templates (readiness checklists, workplans, training plans, communication plans, and stabilization scorecards).
Leads readiness planning and go-live preparation, including staffing plans, orientation schedules, operational workflows, clinical documentation processes, payer readiness, and vendor setup in collaboration with functional owners.
Supports onboarding, orientation, and transition of new and up-and-coming local leaders; provides coaching, tools, and cadence to accelerate leader readiness while preserving clear local ownership of day-to-day operations.
Facilitates cross-functional integration for new markets and acquired operations, aligning people, process, technology, policy, and culture to Well Care standards. Serves as a culture champion for new operations.
Creates and manages market launch timelines; tracks milestones, risks, issues, and dependencies; escalating barriers and driving solution-oriented recommendations for executive and local leadership.
Partners with local leadership to implement early performance management routines post-launch, including KPI dashboards and action plans for census growth, referral development, staffing productivity, quality outcomes, and patient experience.
Ensures launch and integration activities meet all regulatory, payer, accreditation, and internal policy requirements; partners with compliance and clinical leadership to address gaps prior to go-live.
Collaborates with Business Development and local leaders to support referral development readiness (messaging, outreach cadence, relationship handoffs, and service line positioning) during market entry and ramp-up.
Leads change management and communications for start-ups and integrations, ensuring clarity of roles, expectations, timelines, and support resources for enterprise and local teams.
Assists with Certificate of Need application development and ensuring project development of approved operations.
Prepares ongoing market analysis and intelligence to support growth initiatives.
Maintains confidentiality and discretion related to growth strategy, pipeline activity, acquisition targets, and integration plans.