Director, Global Partnerships
About The Position
Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com. The Director of Global Partnerships will oversee the execution and successful delivery of the strategic development plans for the Virtuoso network of preferred global and regional partners within their assigned region(s). This will be carried out with the assistance of an assigned team of account managers.
Requirements
- Bachelor’s degree
- 7+ years’ experience
- Strong commercial acumen, including negotiation and revenue strategy expertise
- Proficiency in CRM platforms for tracking partner engagement
- Proven leadership experience, managing people and/or projects at a senior level
- Deep understanding of regional and global market trends in the luxury travel industry
- Strong analytical skills, with the ability to assess and deliver strategic data-driven decision-making
- Proficient in Microsoft Office Suite
- Innovation – Forward thinking, curious, & creative
- Leadership – Ability to lead people and/or projects
- Marketplace Awareness – Current business trend knowledge
- Advanced Analytical Skills – Ability to collect and analyze complex information, problem-solve, and make informed decisions
- Collaboration – Strong skills in inspiring the win-win-win
Responsibilities
- Manage a portfolio of selected Global & regional Key Partners in region(s); with the same KPIs as team members.
- Lead a team of account managers to achieve the sales strategy goals.
- Provide direction and assist in the development of the sales team while intentionally leveraging their effective use of the Franklin Covey sales skill training.
- Define partner growth and engagement objectives with Vertical Leaders and GMs globally.
- Lead strategic business planning sessions with account managers and global and regional preferred partners to establish measurable performance goals and define long-term objectives.
- Ensures regular reviews and coaching of team on Partner Briefs, specifically S.M.A.R.T objectives.
- Schedule in-market visits with account managers to review performance.
- Responsible for planning, tracking, and coordinating the delivery of sales KPIs from start to finish.
- Act as an escalation point for issues/questions from preferred partners.
- Deliver transparent and comprehensive reporting on success-driven metrics.
- Understand and stay current on travel trends, tourism, technology, operational best practices, Virtuoso’s diverse customers and Virtuoso’s competitive landscape.
- Support global and regional partner events as required.
Benefits
- medical/dental/vision/life
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
