Director, Global Investigations

Priceline•Norwalk, CT

1d•Hybrid

About The Position

Booking Holdings is seeking a Director, Global Investigations Services to join their Compliance & Ethics team. This role is responsible for designing, implementing, and improving the global investigation program. The Director will report to the VP, Investigations and collaborate with global brands and subsidiaries to ensure effective compliance investigations. The position is eligible for a hybrid work model with two days in-office.

Requirements

JD or equivalent required
Experience investigating complex compliance concerns in a matrixed and cross-jurisdictional environment
Experience designing and implementing company-wide investigation best-practices, including relating to intake of concerns, communications with concern raisers, conducting interviews, and drafting investigation reports that can withstand internal and external scrutiny
Experience supporting diverse and global teams
Proven experience driving investigation excellence with large scale global programs
Experience working on a global team, capable of delegation, team building, and strategic leadership, driving alignment and consensus
Display highest levels of integrity
Outstanding verbal and written communication skills, with excellent presentations skills and demonstrated ability to be clear and concise when communicating with global stakeholders
Proven success communicating effectively with stakeholders at all levels globally

Responsibilities

Identify and design strategic priorities for the investigation program in collaboration with the VP, Investigations.
Implement the investigation program effectively across all global brands and subsidiaries.
Manage complex stakeholder relationships to align and implement initiatives across brands and functions.
Drive continuous improvement of the investigation program, including the management of the investigation docket and ways of working with global stakeholders.
Oversee the concern-raising hotline, including intake, triage, and assignment of concerns to foster a speak-up culture.
Review, design, and lead improved ways of working with other functions such as HR, Security, and Legal.
Monitor the effectiveness of the investigation program in detecting and responding to potential violations of law, regulations, and internal policies.
Ensure effective responses to violations, including engagement with law enforcement when necessary.
Continuously improve and maintain the investigation program in line with published guidance on effective investigations.
Maintain comprehensive knowledge of legal and regulatory requirements related to investigations across diverse jurisdictions.
Lead the day-to-day management of the global investigation docket, from triage and case assignment to case closure.
Review investigation reports to ensure quality and consistency.
Mentor and advise investigators located globally within BKNG.
Engage with senior business leaders, Legal, HR, and other stakeholders regarding investigation progress, outcomes, and trend reporting, including to executive leadership.
Leverage technology to enhance investigation program effectiveness.
Define key investigation metrics and develop/deploy processes, systems, and tools to monitor, measure, and report on investigation outcomes and trends.
Ensure meaningful and consistent reporting of investigation metrics.
Drive data analysis to support improved risk assessment by compliance teams.
Ensure proportionate and consistent discipline, appropriate remediation, and root cause analysis in the wake of investigations.
Develop investigation program presentations, dashboards, reports, and other materials for senior management, business leaders, and other stakeholders.
Lead, manage, and participate in other strategic initiatives and special projects as needed.