Director, Global HRIS

Unum•Portland, ME

1d•$109,100 - $224,000

About The Position

Unum is seeking a global HR technology leader for its People & Communications technology team. The role leads and develops a team of HRIS Analysts, manages HRIS support and work prioritization with IT, and drives technology initiatives across People & Communications. It partners across the organization to deliver scalable solutions that improve processes and create business value. The Director oversees global use, design, configuration, reporting, support, and continuous improvement of People & Communications systems across areas such as compensation, talent acquisition, performance management, absence management, learning, time entry, benefits, payroll, communications, corporate social responsibility, and inclusion and diversity. The role manages complex cross-functional projects and vendor relationships; supports system releases and adoption; documents processes, training materials, and test plans; and oversees Tier 3 technical support. It also consults with process owners on technology capabilities and product roadmaps, and represents Unum in vendor communities and industry events.

Requirements

Bachelor’s degree in Computer Science, Human Resources, or a related field, or equivalent experience.
At least 8 years of HRIS and business analysis experience or related experience.
At least 2 years of direct management experience.
Experience directing and configuring a large global HRIS platform.
Ability to apply broad business and technology knowledge, including internal and external trends and capabilities, to implement HRIS plans successfully.
Exceptional knowledge of and experience with HRIS systems, integrations, and downstream cross-functional impacts.
Demonstrated leadership executing HRIS plans that enable technical or business capabilities and address technology or business priorities.
Strong understanding of Agile/Lean leadership principles.
Strategic and critical thinking capability; willingness to take smart risks and encourage proactive, innovative, and resourceful approaches.
Extensive project management skills for large, complex projects, with the ability to manage multiple assignments and meet deadlines and quality standards.
Functional knowledge of People & Communications areas including compensation, performance management, recruiting, benefits, payroll, absence, corporate communications, corporate social responsibility, learning, time entry, talent acquisition, and inclusion and diversity.
Strong verbal and written communication skills.
Strong customer service skills and orientation; ability to work as a change agent in a team and independently.
Comfort working with employees at all levels, from individual contributors to senior executives.
Proven track record proposing, documenting, and implementing system and process improvements in a global environment.
Computer skills including Workday, ServiceNow, AI, automation tools, Microsoft SharePoint, chatbot experience, and Microsoft Office applications including Word, PowerPoint, Excel, and Outlook.

Nice To Haves

Extensive application configuration and user support experience, particularly with Workday, ServiceNow, Microsoft SharePoint, AI, or automation.

Responsibilities

Direct effective global use of People & Communications systems and application functionality.
Recommend and drive process improvements and innovative solutions that add business value.
Direct system design and configuration changes in support of business strategy and processes.
Partner with functional areas, business partners, leaders, and cross-functional teams to understand business strategies and determine how technology can support, change, or automate processes.
Manage large cross-functional projects with multiple resources and dependencies, ensuring delivery on time and within budget.
Manage HRIS Analyst and Senior HRIS Analyst resources, including performance coaching, development, and disciplinary action as needed.
Drive technology initiatives spanning multiple People & Communications disciplines.
Consult with process owners on technology capabilities, product roadmaps, and how to use functionality to support business goals.
Direct system configuration and reporting across People & Communications disciplines in support of business strategy and processes.
Identify process and configuration gaps; recommend, influence, and implement improvements to employee, candidate, manager, executive, and People & Communications experiences.
Drive end-user adoption of existing and newly implemented technologies.
Influence vendor product direction through participation in vendor communities and relationships with customers, product managers, and other vendor influencers; represent Unum at events, conferences, and user groups.
Train HR professionals, managers, and employees on critical technology functionality as needed.
Manage technical vendor relationships for implementation projects and ongoing support; negotiate with and influence vendors to support Unum and project delivery.
Document business processes, process support tools, training materials, and test plans.
Support system release planning and continuous delivery of updates, including associated supporting materials, process documents, and job aids.
Build relationships with enterprise partners including IT, Finance, Procurement, Security, and Legal to support cross-functional system optimization and process design.
Direct and oversee Tier 3 support for complex technical inquiries, meeting response-time and quality SLAs.
Provide technical guidance, coaching, and mentorship to HRIS Analysts and oversee their performance and development as applicable.