Director, Global GTM Strategy & Operations

Wrike

2d•$180,000 - $205,000•Hybrid

About The Position

Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing. You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine. Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts. This is an action-oriented leadership role for an operational "athlete" - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting.

Requirements

8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS.
Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones.
Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes.
High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer.
East Coast U.S. preferred (ability to align with global time zones and executive leadership).

Nice To Haves

High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail.
Familiarity with enterprise value selling frameworks (e.g., Force Management's Command of the Message, MEDDPICC, or Challenger).
Experience operating in high-growth, execution-oriented B2B SaaS environments

Responsibilities

Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture.
Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams.
Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization.
Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity.
Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows.