Director, Global Business Systems & Processes, Global Customer Solutions, MedTech Supply Chain

Johnson & Johnson Innovative Medicine • Raritan, NJ

17h • $150,000 - $258,750 • Onsite

About The Position

Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Global Business Systems & Processes, located in the United States. This role will own the end-to-end business systems strategy for Customer Solutions globally — from CRM, case management and EDI/API to automation and GenAI. The individual will define the architecture and roadmap, lead large-scale implementations, and ensure systems and processes deliver a seamless customer experience for MedTech. This is a hands-on delivery role that blends technical judgment, commercial partnership and people leadership.

Requirements

• Bachelor’s degree required
• 12+ years of experience delivering enterprise systems and process transformations (CRM, case management, EDI/API or similar).
• Strong track record leading global, multi functional delivery teams and managing third-party vendors.
• Hands-on experience with integrations, APIs/EDI, middleware and release governance.
• Experience operating digital customer engagement platforms (portal, order automation) and driving adoption campaigns.
• Demonstrated ability to partner with Commercial, Product translate customer and employee personas requirements into system capabilities.
• Demonstrable experience in data integrity, master data practices and compliance for multi-country operations.
• Strong team member influence, commercial savvy and experience leading professional-level resources.
• English required

Nice To Haves

• Advanced degree preferred
• Practical experience with Microsoft Dynamics, Genesys, SAP or comparable enterprise platforms.
• Experience running large EDI footprints (thousands of connections) and complex customer integrations.
• Background in regulated environments (healthcare / life sciences) and familiarity with relevant compliance frameworks.
• Prior exposure to automation/GenAI pilots and pragmatic scaling of intelligent automation.
• Experience with NA Deliver solutions landscape, franchise business processes, or planning/financial processes is a plus.
• Other languages a plus depending on location.

Responsibilities

• Define and own the target architecture and multi-year roadmap for Global Business Systems; translate business priorities into a clear delivery plan.
• Lead vendor selection, contract governance and integration strategy for core platforms; partner with Procurement and Legal on commercial terms that support scale and flexibility.
• Operate release and change governance: prioritize releases, manage testing, cutovers, rollback and hypercare to ensure low-risk deployments across regions.
• Manage the global EDI/API program and platform health — ensure stable operations across thousands of customer connections and lead remediation for complex issues.
• Drive digital adoption campaigns (order automation, portal, EDI) in partnership with Commercial and regional teams to increase self-service and reduce manual touchpoints.
• Partner with Global CX, Regional CX and Commercial teams to ensure design and that new customer-facing solutions meet minimum experience criteria.
• Collaborate on pilots and new solution criteria; own measures of success for pilots and scale decisions.
• Ensure data integrity across systems; partner with IT and Data Governance to meet compliance and regulatory requirements.
• Build, coach and scale a delivery organization: set objectives, manage ~30-person organization, and ensure clear roles, priorities and capability development.

Benefits

• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Director