Director, Genius Enterprise Sales Operations
About The Position
The Director, Genius Enterprise Sales Operations leads the sales operations function supporting the Genius Enterprise point-of-sale business. This leader manages an established team of five Sales Operations professionals who handle day-to-day administration and execution of critical Salesforce sales processes, including account management, quote processing, product and price book maintenance, and sales order management. The role scales the processes, systems, and cross-functional operating rhythms required to support complex enterprise opportunities, with a focus on pipeline and performance reporting, Salesforce process management and improvements, progression of large opportunity pilots, and data quality. The Director acts as a strategic partner to Enterprise Sales leadership and works with Sales, Operations, Onboarding, Technology, Product, Finance, Sales Insights, and other stakeholders. The goal is to improve visibility and execution discipline and help enterprise opportunities progress from pipeline through implementation. The position oversees team performance and Salesforce-based workflows across the deal-to-delivery lifecycle, including account and opportunity management, quote-to-order execution, order readiness, and handoffs. It also leads coordination of complex opportunities entering pilot, improves scalable and system-enabled workflows, supports capacity planning, and develops governed executive reporting for pipeline health, opportunity progression, sales performance, and operational execution. The annual salary range is $130,000–$170,000, with a 20% annual bonus target and a 20% annual equity target. Visa sponsorship is not available; candidates must be legally authorized to work for any employer in the applicable country on a full-time basis without current or future immigration sponsorship.
Requirements
- Bachelor's degree or equivalent relevant professional experience.
- Significant experience in Sales Operations, Revenue Operations, Commercial Operations, or a related function.
- Experience supporting enterprise point-of-sale, payments, financial technology, software, hardware and services, or technology-enabled sales organizations.
- Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
- Experience supporting complex sales cycles involving multiple internal stakeholders and dependencies.
- Strong analytical, organizational, problem-solving, and decision-making capabilities.
- Excellent written and verbal communication skills, with the ability to communicate effectively with sellers, operational teams, technical partners, and senior leaders.
- Strong Excel skills, including building models, analyzing complex data sets, and developing clear, actionable reports.
- Must be legally authorized to work for any employer in the applicable country on a full-time basis without current or future immigration sponsorship.
Nice To Haves
- Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
- Experience supporting complex sales cycles involving multiple internal stakeholders and dependencies.
Responsibilities
- Lead, coach, and develop an established team of Sales Operations professionals and serve as a core escalation point for complex transactions.
- Establish team roles, responsibilities, service expectations, and operating procedures; identify opportunities to reduce manual work and ownership needs.
- Oversee daily Salesforce-based activities and ensure work is accurate, consistent, and completed within required timelines.
- Standardize workflows across the account, opportunity, and implementation lifecycle and establish team performance metrics.
- Oversee Salesforce customer accounts, hierarchies, ownership, territory assignments, and data accuracy; resolve account and opportunity issues affecting sales execution and reporting.
- Oversee enterprise quotes, pricing, discounts, approvals, revisions, and order conversion; maintain accurate SKUs, promotions, product information, and pricing across Salesforce and connected systems.
- Validate sales orders, bills of materials, customer details, and delivery requirements; ensure opportunity stages and required information support fulfillment, accounting, and downstream handoffs.
- Lead the Control Tower model for complex opportunities entering pilot, aligning Sales, Operations, Onboarding, and Technology on milestones, dependencies, risks, decisions, owners, and next steps.
- Develop scalable, system-enabled opportunity workflows, using Salesforce as the source of truth where appropriate; partner with functional leaders to identify resource constraints and inform staffing and prioritization.
- Develop consistent executive reporting on pipeline health, opportunity progression, sales performance, and operational execution.
- Consolidate individually managed spreadsheets and offline opportunity trackers into a governed reporting framework.
- Partner with Sales Insights, Business Intelligence, Technology, and Salesforce support teams to develop dashboards and reporting solutions.
- Monitor data quality and address process gaps that affect reporting accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Director
