Director, Genius Enterprise Sales Operations

Global Payments Inc.•Atlanta, GA

2d•$150,000 - $170,000•Hybrid

About The Position

The Director, Genius Enterprise Sales Operations leads the sales operations function supporting the Genius Enterprise point-of-sale business and manages an established team of five Sales Operations professionals. The team handles day-to-day Salesforce processes, including account management, quote processing, product and price book maintenance, and sales order management. The Director scales the processes, systems, and cross-functional operating rhythms that support complex enterprise opportunities. Key areas include pipeline and performance reporting, Salesforce process management and improvement, large-opportunity pilot progression, and data quality. The role is a strategic partner to Enterprise Sales leadership and works with Sales, Operations, Onboarding, Technology, Product, Finance, Sales Insights, and other stakeholders to improve visibility, execution discipline, and opportunity progression from pipeline through implementation. The position leads, coaches, and develops the Sales Operations team; oversees Salesforce-based workflows and deal-to-delivery processes; coordinates complex opportunities entering pilot through a Control Tower model; and develops executive reporting and governed reporting frameworks. Annual compensation includes a salary range of $150,000–$170,000, a 20% annual bonus target, and a 20% annual equity target. Visa sponsorship is not available.

Requirements

Bachelor's degree or equivalent relevant professional experience.
Significant experience in Sales Operations, Revenue Operations, Commercial Operations, or a related function.
Experience supporting enterprise point-of-sale, payments, financial technology, software, hardware and services, or technology-enabled sales organizations.
Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
Experience supporting complex sales cycles with multiple internal stakeholders and dependencies.
Strong analytical, organizational, problem-solving, and decision-making capabilities.
Excellent written and verbal communication skills, including the ability to communicate effectively with sellers, operational teams, technical partners, and senior leaders.
Legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without current or future immigration sponsorship.

Nice To Haves

Strong Salesforce experience, including account, opportunity, quote, product, price book, order, dashboard, and reporting processes.
Experience supporting complex sales cycles with multiple internal stakeholders and dependencies.

Responsibilities

Lead, coach, and develop an established team of Sales Operations professionals, serving as a core escalation point for complex transactions.
Establish team roles, responsibilities, service expectations, operating procedures, and performance metrics; identify opportunities to reduce manual work and ownership needs.
Oversee daily Salesforce activities and ensure work is completed accurately, consistently, and within required timelines.
Support and standardize workflows across the deal-to-delivery lifecycle, including account, opportunity, and implementation processes.
Oversee Salesforce customer accounts, hierarchies, ownership, territory assignments, and data accuracy; resolve account and opportunity issues affecting sales execution and reporting.
Oversee enterprise quotes, pricing, discounts, approvals, revisions, and order conversion; maintain accurate SKUs, promotions, product information, and pricing across Salesforce and connected systems.
Validate sales orders, bills of materials, customer details, and delivery requirements, and ensure opportunity stages and required information support fulfillment, accounting, and downstream handoffs.
Lead the Control Tower model for complex opportunities entering pilot, aligning Sales, Operations, Onboarding, and Technology on milestones, dependencies, risks, decisions, owners, and next steps.
Evolve manual opportunity trackers into sustainable, system-enabled workflows, using Salesforce as the source of truth where appropriate.
Partner with functional leaders to identify resource constraints and inform staffing and prioritization.
Develop consistent executive reporting for pipeline health, opportunity progression, sales performance, and operational execution.
Consolidate individually managed spreadsheets and offline opportunity trackers into a governed reporting framework.
Partner with Sales Insights, Business Intelligence, Technology, and Salesforce support teams to develop dashboards and reporting solutions.
Monitor data quality and address process gaps that affect reporting accuracy.