The LaSalle Hotel Chicago Autograph Collection - Director Front Office

Aimbridge Hospitality•Chicago, IL

9d•Onsite

About The Position

The LaSalle Hotel Chicago Autograph Collection is seeking a Director of Front Office to lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. This role involves a sharp eye on both stellar service and smart finances, supporting guest loyalty efforts and lending expertise to room operations and reporting.

Requirements

At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

Nice To Haves

Specific brand experience/OnQ [PMS – property management] Certification (as defined by property)
500+ room experience
Previous director level experience

Responsibilities

Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.