Director, Financial Operations

Accommodations Plus International•Melville, NY

1d•$150,000 - $165,000

About The Position

Accommodations Plus International (API) is seeking a strategic financial operations leader to oversee the integrity, accuracy, and performance of client financial deliverables. The role connects API’s clients, internal teams, and supplier network, ensuring that billing, reconciliation, reporting, and operational processes support client satisfaction. The position is Director level, commensurate with experience and scope of responsibility. The Director supervises the Financial Operations, Billing, and Accounts Receivable staff, including the Revenue Billing function for commissions and the AR team that collects commission revenue. The role ensures client reporting packages are accurate and complete, supplier invoices are uploaded properly and on time, commission invoices are issued in accordance with contract terms, and commission revenue is collected. The Director works with clients and cross-functional teams on implementation, ongoing operations, performance, and issue resolution, while monitoring KPIs and supporting audits and analyses. The position is full-time, Monday through Friday during normal core business hours, with occasional evening and weekend work as job duties demand. Up to 5% travel is required. It operates in a professional office environment and routinely uses standard office equipment. The good-faith annual compensation range is $150,000–$165,000, commensurate with experience, and the position is eligible for an annual discretionary bonus.

Requirements

Bachelor’s degree in Business, Accounting, Finance, or a related field.
Strong analytical and problem-solving skills, including the ability to interpret complex data sets and clearly communicate findings to technical and non-technical audiences.
Advanced proficiency in Microsoft Excel and PowerPoint.
Ability to work with business partners, manage competing deadlines, and adapt to a dynamic, fast-paced environment.
Strong customer and client service skills and ability to represent API positively in client-facing situations.
Experience managing supplier or vendor relationships at scale.
Prior experience supporting Quarterly Business Reviews (QBRs) and executive-level reporting.
Ability to work effectively with and understand diverse cultures domestically and internationally.
Organized, proactive self-starter able to work independently.
Ability to multitask and consistently deliver under strict deadlines.
Strong attention to detail and commitment to high-quality work.

Nice To Haves

Proficiency in Power BI, Power Query, or similar data analytics and reporting tools.
Familiarity with SQL, data visualization tools, and NetSuite.
Experience in the travel, hospitality, airline, or rail industry.

Responsibilities

Verify monthly reporting packages for accuracy and completeness before sending them to clients.
Spot-check and reconcile data from multiple internal systems and teams to ensure consistency and integrity.
Review monthly reporting to confirm suppliers upload invoices accurately and on time; escalate and resolve issues as needed.
Understand each client’s business model, contractual obligations, and program objectives to support successful, long-term relationships.
Partner with Business Development, Integration, and Client Delivery teams on client transition from contract signing through implementation and ongoing operations.
Participate in and lead client communications, including weekly performance meetings, monthly business updates, and quarterly business reviews.
Develop expertise in API’s proprietary technology platforms and serve as a resource for clients and internal stakeholders.
Identify and recommend process improvements to increase efficiency, reduce manual effort, and improve reporting accuracy.
Mentor, develop, and manage direct reports through coaching, performance feedback, and professional growth opportunities.
Lead and supervise Financial Operations staff responsible for client reporting packages, supplier invoice uploads, and reconciliations.
Lead and supervise Billing staff responsible for commission revenue billing, ensuring commission invoices are accurate, complete, timely, and consistent with client contract terms.
Lead and supervise the Accounts Receivable team collecting commission revenue, including monitoring aging, resolving billing disputes, and escalating past-due balances.
Collaborate with Client Delivery and Technology teams to resolve client issues and drive program performance.
Monitor KPIs and prepare executive-level summaries highlighting trends, risks, and opportunities.
Support audits, compliance reviews, and ad hoc financial analyses as requested by leadership.