Director, Field Engagement IT Product Manager

CSL

2d•Onsite

About The Position

The Director, Field Engagement IT Product Manager is a visionary leader responsible for shaping and executing the strategy for enterprise-scale technology platforms that drive commercial and medical field effectiveness and engagement. This role bridges business and technology, ensuring solutions deliver measurable value, support digital transformation, and remain agile in a rapidly evolving biopharma landscape. They will lead cross-functional teams, manage product lifecycles, and champion user-centric design and agile methodologies to deliver scalable, high-impact solutions. This role is accountable not only for technology delivery, but for shaping enterprise-wide business transformation—modernizing operating models, decision-making, and engagement through digital platforms, data, and AI. Success will be measured by measurable improvements in productivity, adoption, compliance, and business outcomes—not output alone.

Requirements

Bachelor’s or advanced degree in Computer Science, Engineering, Information Systems, or related field.
10+ years experience in product management, application development or digital transformation.
4+ years in leadership roles.
Proven success delivering enterprise technology solutions in global, matrixed, and regulated environments.
Expertise in agile methodologies, SDLC, cloud platforms, AI/ML, data analytics, and cybersecurity.
Exceptional communication, strategic thinking, and stakeholder management skills.
Expertise with cloud-based ecosystems (AWS, Azure) and advanced analytics tools for insights-driven engagement.
Deep understanding of enterprise CRM and engagement platforms in regulated environments (ie., Veeva and Salesforce).
Understands complex problems to collaborate and explore alternative solutions.
Ability to make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit.
Proven track record of delivering enterprise technology solutions in complex, matrixed environments.
Excellent communication, strategic thinking, and problem-solving skills.

Nice To Haves

Pharma/Biotech or similarly regulated environment experience preferred.

Responsibilities

Lead the design, delivery, and continuous improvement of platforms and solutions optimizing field experience and productivity through integrated CRM, engagement data, and analytics capabilities – balancing simplicity, compliance and effectiveness.
Define and communicate a forward-looking product vision and roadmap, leveraging AI, automation, and advanced analytics to unlock new business opportunities. Partner with executive stakeholders to identify opportunities for digital transformation and innovation.
Act as a platform steward, accountable for long-term architectural integrity, scalability, and cost efficiency—balancing near-term business needs with enterprise standards and future-state evolution.
Manage the full end-to-end product lifecycle, prioritizing features based on business impact, user feedback and emerging technology trends.
Ensure robust API integration, adherence to interoperability standards, and implementation of data governance practices to deliver scalable, secure, and compliant solutions.
Serve as a senior technology leader embedded with the business units, IT functions, anticipating needs and turning requirements into actionable, secure, and compliant digital products.
Own the responsible evaluation, adoption, and scaling of AI and advanced analytics capabilities—partnering with Data, Security, Legal, and business leadership to operationalize AI in compliant, high‑value use cases.
Develop and manage strategic relationships with external technology and managed services partners to ensure seamless integration, compliance, and innovation across platforms.
Own product financials including vendor strategy, run vs. grow investment decisions, total cost of ownership, and value realization tracking in partnership with Finance and Procurement.
Build and mentor high-performing, cross-functional teams, championing agile, DevOps, and user centric design practices.
Define and evolve delivery models (product-aligned teams, DevOps, vendor/partner orchestration) to improve speed, quality, and accountability across global teams.
Establish and monitor key performance indicators (KPIs) to measure product success, business impact, user adoption, and regulatory compliance.
Ensure platforms meet global regulatory, privacy, and cybersecurity standards.
Stay ahead of industry trends, regulatory changes, technology innovations, proactively adapting strategies.
Drive continuous improvement, operational excellence, and change management initiatives.
Serve as a trusted advisor to executive leadership, shaping strategic decisions through data-driven insights, tradeoff analysis, and forward-looking recommendations.