Director, Farm Business Transformation

Vital Farms•Springfield, MO

4d•Remote

About The Position

This position reports to the Senior Director, Egg Insights and Enablement. You like to fix things that are broken, build things that don’t exist yet, and make complicated things feel easy. In this role, you'll lead the teams and systems that support our network of approximately 600 family farmers, creating a frictionless experience through clear communication, responsive support, and efficient processes. You'll build scalable workflows, automate manual work where possible, and lead teams across Lay Farm Process & Engagement, Pullet Farm Process & Engagement, and Contract Administration & Systems to ensure farmers get the support they need—quickly and simply.

Requirements

BA/BS degree in Engineering, Supply Chain, Business, Operations Management, Agribusiness, Information Systems, or a related technical field strongly preferred.
8 + years of relevant experience, such as operations, shared services, or business process leadership, running functions that serve a customer — internal or external — at scale, with several of those years leading a team.
Turn manual, inefficient work into scalable systems through process design, automation, service standards, knowledge management, and contract administration.
Ability to travel up to 20 % for company events, team meetings and other business needs.
Strong team leader — lead with empathy, get excited about building new things, and always ask to see the numbers.
Get excited about the chance to simplify, streamline, and make things better — seek to understand, then dive in fast, and not afraid of ambiguity.
Lead with high support, accountability, and empowerment: create the foundation for a team to thrive, empower them to own the work, and take a trust-and-verify approach.
Know the power of teamwork and celebrate the work of others before your own.
Believe in acting like an owner and making Vital Farms a place to be proud of.
Know growth can be hard, but strive to improve yourself and others each day.
Seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table.
Not afraid to leave the bullsh t behind and have honest conversations.

Nice To Haves

Ideally this role sits within driving distance of Springfield, MO or Seymour, IN.
You’ve built, not just run. You have stood up a new function, team, or set of services — and you can point to what existed before you showed up versus after.
Bonus points for agriculture, farming, or food-supply chain experience.
Bonus points if you’ve stood up a customer- or supplier-facing support/service center before.

Responsibilities

Own and create frictionless, end-to-end business processes for farmers and Vital Farms, while leading the team that brings these processes to life.
Build shared services that take repetitive and administrative work off the field teams’ plates, such as centralized data entry for Farm Support, pullet communications to lay farmers, and answers to common questions like pay.
Refine and automate existing processes to make them work more seamlessly (e.g., communications) so capacity is freed up for higher-value work.
Stand up a single “front door” for farmers — one team/channel that consolidates inbound farmer questions and requests.
Create clear routing, service-level expectations, and a shared knowledge base that makes it easy for farmers and internal teams to get answers.
Lead lay farm process and engagement, pullet farm process and engagement, and contract administration and systems.
Build the operating model, expectations, and accountability needed for the team to deliver consistently.
Create systems to regularly monitor data to drive continuous improvement.
Lead projects/initiatives in support of the farm operations team.
Lead, develop, and support a high-performing team, ensuring team members have the tools, training, and clarity needed to succeed.
Build a culture of ownership, trust, and continuous improvement that enables the team to deliver exceptional service to farmers and internal stakeholders.