Director, Facility Operations

YBC•New Westminster, BC

10d•CA$120,000 - CA$135,000•Onsite

About The Position

Reporting to the Senior Vice President, Asset and Development, the Director, Facility Operations provides strategic leadership and direction for facility operations across multiple organizational sites—including health, fitness, and aquatics centres, as well as an overnight camp and shelter locations. This role oversees facility managers, leads budget planning and review, supports contractor relationships, and ensures effective preventative maintenance programs. The Director is responsible for ensuring all assets meet regulatory requirements and that safety standards and protocols are consistently upheld.

Requirements

Post‑secondary education in facilities management, engineering, building science, or a related field; an equivalent combination of education and professional experience will also be considered.
Comprehensive understanding of electrical, mechanical, plumbing, fire protection, HVAC, and pool system design and operations, including applicable codes, standards, and regulatory requirements.
Strong knowledge of building design, construction processes, and permitting requirements within multi‑site or complex facility environments.
Exceptional communication, interpersonal, leadership, critical‑thinking, and problem‑solving skills, with the ability to work effectively with internal teams and external partners.
Proven financial acumen, including experience with budgeting, forecasting, and financial management for multifaceted operations.
Demonstrated experience leading senior Facility Managers in a complex operational environment—ideally including aquatics‑based facilities.
Proficiency with digital building technologies, including computerized building automation systems, digital lighting controls, programmable fire alarm systems, and Computerized Maintenance Management Systems (CMMS).
Strong computer skills and comfort working with technology‑based systems and tools to support facility operations and reporting.
Successful candidate will be required to provide 2 satisfactory references.
Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

Responsibilities

Lead the annual operating plan (AOP) budget process for designated areas of the facilities management team, including reviewing budget procedures, supporting Facility Managers with budget development, and approving invoices related to facility operations and maintenance.
Provide ongoing leadership to Facility Managers, offering operational, contractual, budgetary, and technical guidance to ensure consistent and effective management across all sites.
Facilitate and attend required meetings with Facility Managers, contractors, organization and municipal partners, ensuring clear communication, accountability, and alignment with organizational objectives.
Oversee and support contractors by maintaining strong relationships, reviewing performance, and ensuring contracted services meet operational standards and expectations.
Lead the Facilities Servicing Contract for municipal partners, ensuring contract compliance, performance monitoring, and high‑quality service delivery.
Collaborate and contribute to capital project planning and execution as required.
Provide leadership for the Custodial Outsourcing Contract, guiding vendor performance, addressing service issues, and supporting continuous improvement in custodial operations.
Review, support, and monitor facility preventative maintenance programs across organizational sites, ensuring reliability, asset longevity, and effective operational planning.
Ensure all facility assets align with regulatory requirements and safety protocols, maintaining compliance with applicable legislation, codes, and internal safety standards.
Provide guidance and oversight to facilities teams across diverse environments—including health, fitness, and aquatics centres, an overnight camp, and shelter locations—ensuring consistent practices in maintenance, safety, and daily operations.