Director, Extended Care Operations

CareMore Health•Waipahu, HI

2d•$108,466 - $162,698

About The Position

The Director, Extended Care Operations leads the operational strategy implementation, design, standardization, and performance of CareMore’s non-clinic-based Extended Care programs across markets. Acting independently within the strategic direction established by senior clinical and business leadership, this role makes functional operating decisions, establishes operational policies and standards, and resolves highly complex, ambiguous issues spanning clinical teams, markets, care settings, and external partners. In partnership with the Extended Care Medical Director, the Director is accountable for operational performance, resource deployment, service reliability, and financial stewardship that support measurable improvements in care delivery for high-risk and frail patients. The role directly leads the Extended Care Coordinator team and influences clinical and cross-functional leaders responsible for program execution.

Requirements

Bachelor’s degree in healthcare administration, business, or a related field.
At least 8 years of progressive healthcare operations, population health, or strategic operations experience, including at least 3 years in leadership.
Experience designing, scaling, and governing healthcare programs or operating models across multiple teams or markets.
Demonstrated success leading multidisciplinary teams through highly complex organizational change and influencing senior stakeholders.
Experience managing operational performance, budgets, workforce planning, resource tradeoffs, and program evaluation.
Strong analytical judgment, executive communication, and cross-functional leadership skills.

Nice To Haves

Master’s degree in healthcare administration, business, or a related field.
Experience in delegated-risk medical groups or other risk-bearing healthcare organizations.
Experience with high-risk Medicare populations, care transitions, home-based care, or facility-based services.
Experience leading managers or multiple operational teams.

Responsibilities

Lead the design and implementation of standardized operating models across Extended Care markets and programs, translating strategy into functional policies, operating plans, and measurable standards.
Establish operational decision rights, roles, escalation protocols, service levels, governance, and cross-setting handoffs; implement changes within delegated authority.
Resolve ambiguous cross-functional operating issues and drive adoption of new practices across care centers, network partners, hospitals, skilled nursing facilities, and support services.
Direct the central Extended Care Coordinator team, including hiring recommendations or decisions within delegated authority, performance management, training, succession planning, and staffing plans.
Own workforce capacity planning for coordinator support and recommend or approve resource deployment and headcount changes within established budget and approval limits.
Partner with clinical leaders to establish clinician coverage and productivity operating standards and influence execution across teams.
Direct operating standards for referral intake, patient assignment, outreach, tracking, discharge, and escalation across programs.
Establish and monitor patient-transition workflows across hospitals, post-acute facilities, home-based care, and primary care teams.
Make cross-program operational decisions to address service gaps, handoff failures, and competing resource demands within delegated authority.
Set operational performance targets and measurement approaches across Extended Care programs and lead corrective actions when performance is below standard.
Manage the department operating budget and make spending and resource allocation decisions or recommendations within approved authority; explain financial tradeoffs to senior leaders.
Partner with clinical leaders and analytics to assess utilization, cost per patient, program effectiveness, and return on investment, and use findings to adjust operating models.
Oversee Extended Care vendors, establish service expectations, evaluate performance, and lead operational remediation or escalation.
Influence senior leaders outside the immediate reporting line to align priorities, adopt standardized practices, and resolve dependencies across markets.
Lead complex operational transformation initiatives with milestones, risk and resource plans, and measurable outcomes over annual and multi-year planning cycles.
Present recommendations, performance trends, risks, and investment tradeoffs to clinical and business leadership.
Monitor operational outcomes including Care at Home referral conversion and time to establish care; ISNP enrollment and retention; facility-team alignment; visit cadence and productivity; panel management; coordinator task completion and service levels; operating expense; cost per patient; resource utilization; and vendor performance.
Partner with clinical leadership on outcomes including ISNP hospitalizations, readmissions, and Stars/BOI gap closure; SNF length of stay and return-to-acute rates; Supportive Care engagement and hospice transitions; and Care at Home impact on hospitalizations among high-risk and frail patients.